3 Technology Support Technician Jobs in Springfield, VA
The St. James is Hiring a Technology Support Technician Near Springfield, VA
- Receive and document support requests/inquiries made to the Technology Team via email, phone or other medium and logging and assigning those requests in a ticket management system.
- Respond to and resolve all support requests/inquiries in a timely fashion utilizing established procedures and escalations.
- Collaborate with internal and external resources as necessary to achieve desired results.
- Develop and maintain documentation including, but not limited to, standard operating procedures, equipment installation methodologies, project plans and environment configurations.
- Become intimately familiar with and adhere to company and departmental operating policies and procedures.
- Collect and document standardized troubleshooting and resolution procedures.
- Maintain and support equipment lifecycle processes.
- Participate in the adherence, planning, and analysis of the operational budget.
- Participate in and drive participation of the organization’s change management process.
- Collaborate with the other members of the Technology Team to successfully complete Enterprise technology projects on time and within budget.
- Provide support to end users in a courteous and professional manner.
- Must effectively and efficiently communicate with other members of the Technology Team and other business units at all levels of the Organizational Chart to provide support; interact with the user community in a professional, courteous and helpful manner; and interact with outside technology and support vendors.
- Support the safety of all members, guests and employees.
- Bachelor’s degree or equivalent business experience
- Minimum of 2 years’ experience in Help Desk support or Technical Analyst role
- Relevant industry recognized certifications
- Experience working in a decentralized multi-site organization
- Familiarity with common operating systems and software suites
- Ability to quickly learn new technologies and provide technical support and user training
- Ability to independently assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem
- Highly motivated with a strong work ethic
- Extraordinary organizational and prioritization skills
- Sensitive to deadlines and completes tasks on time
- Ability to utilize good judgement to anticipate needs and complete tasks
- Efficient at multitasking in a fast-paced and demanding environment
- Well suited for participation in multidisciplinary, high-performance work teams
- Excellent verbal, written, presentation and interpersonal skills
- Ability to read and comprehend technical documents, short correspondence and memos
- Capable of documenting relevant systems using clear and detailed language
- Uphold Core Values: Excellence, Performance, and Accountability. These core values set the tone in everything we do, help us succeed, make a difference in the community and provide the best guest experience in the industry.
- Position will primarily require employee to report onsite at the Springfield, VA location daily.
- Typical Environment: Office: Working conditions are normal for an office environment.
- Work will require occasional weekend and/or evening work, including on-call
- All members of the Technology Team are considered “Critical Personnel” and have responsibilities during weather and other emergencies.
- Knowledgeable of safety training, procedures and best practices used throughout the sports and wellness industry
Job Summary
Full Time
Business Services
$64k-85k (estimate)
05/04/2024
07/03/2024
stjamesplantation.com
SOUTHPORT, NC
25 - 50
1991
Private
JOHN ATKINSON
$5M - $10M
Business Services
Related Companies
The job skills required for Technology Support Technician include Troubleshooting, Technical Support, Operating System, Installation, Analysis, etc. Having related job skills and expertise will give you an advantage when applying to be a Technology Support Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technology Support Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technology Support Technician positions, which can be used as a reference in future career path planning. As a Technology Support Technician, it can be promoted into senior positions as a Client Technologies Technician, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technology Support Technician. You can explore the career advancement for a Technology Support Technician below and select your interested title to get hiring information.
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