6 Member Service Associate Jobs in Griffin, GA
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The Southern Credit Union is Hiring a Member Service Associate Near Griffin, GA
Role Overview:
Essential Duties and Responsibilities:
- Receives and processes financial transactions including deposits, withdrawals, check cashing, loan/credit card payments and advances and issuing cashier’s checks.
- Performs a variety of miscellaneous tasks including balancing ATM, executing branch capture, completing branch recap, maintenance of member accounts, processing night depository transactions and acting as the vault teller
- Personally, maintains a balancing record in accordance with the teller balance standards.
- Must be familiar with Credit Union policies and procedures in order to effectively follow security procedures, handle/direct problems, complaints, and special situations
- Provides an exceptional member experience with all member interactions
- Responsible for attending applicable training classes and completing computer-based training.
- Other duties as assigned
Knowledge, Skills and Abilities:
- High school diploma or equivalent
- Minimum experience of 1 year in a financial or retail sales environment that involves cash handling, customer service and sales
- Provide coverage at other branches when necessary and work Saturday rotation schedule
- Attention to detail and basic math skills
- Demonstrate good judgement in order to evaluate identities, accounts, checks, and currency.
- Must possess the ability to apply general rules to specific problems to produce answers that make sense
- Demonstrate interpersonal skills and provide exceptional member experience with all member interactions
- Ability to communicate with members and others at all levels of the Credit Union, in both written and verbal formats
- Working knowledge of Microsoft Word, Excel and Power Point software applications
- Candidates must be able to pass a background check including: Credit & Criminal Background.
Job Competencies:
Member Focus – builds customer confidence, is committed to increasing customer satisfaction, set achievable customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met, solicits opinions and ideas from customers, responds to internal customers- Acting with Integrity - Clearly states goals and beliefs; lets people know his/her true intentions; does what he she said they would do; follows through on commitments
- Teamwork - Has good listening skills; interacts with people effectively and builds strong relationships within own team and across groups; is flexible/open-minded; meets deadlines and responsibilities; listens to others and values opinions; helps team leader to meet goals; puts group goals ahead of own goals; promotes a positive team atmosphere. Solicits performance feedback and handles constructive criticism.
- Dependability - Reliable to team and credit union; completes work in a timely and consistent matter; meets commitments; works independently and as part of the greater team; takes personal responsibility for job performance and accepts accountability; handles change; sets personal standards; stays focused under pressure; meets attendance/punctuality requirements.
- Work Standards - Sets and maintains high performance standards; pays close attention to detail, accuracy and completeness of work; is committed to excellence; shows concern for all aspects of the job and follows up on work outputs; looks for improvements continuously and owns/acts on challenges and pro-actively recommends solutions.
- Decision Making/Judgement - Makes sound decisions that impact and support the business, financial or otherwise. Recognizes problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addresses root cause of issues, makes timely decisions, can make difficult decisions, uses consensus when appropriate, and communicates decisions to others.
Physical Requirements:
Compensation:
Application:
The Southern Credit Union is committed to providing equal employment opportunities to all persons, regardless of race, religion, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression (including transgender status), age, sexual orientation, military and veteran status, class or family status.
Job Summary
Full Time
Banking
$31k-38k (estimate)
04/11/2024
05/02/2024
southernonline.org
MCDONOUGH, GA
50 - 100
1963
$10M - $50M
Banking
Related Companies
About The Southern Credit Union
THE SOUTHERN CREDIT UNION is a federally insured, non-profit, full-service financial cooperative with headquarters in Fayetteville, Georgia.
The job skills required for Member Service Associate include Customer Service, Commitment, Life Insurance, Customer Satisfaction, Attention to Detail, Listening, etc. Having related job skills and expertise will give you an advantage when applying to be a Member Service Associate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Member Service Associate. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Member Service Associate positions, which can be used as a reference in future career path planning. As a Member Service Associate, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Member Service Associate. You can explore the career advancement for a Member Service Associate below and select your interested title to get hiring information.
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