The Branch Manager is responsible for managing the operations of the Automotive Branch Facility. Functions managed include sales, profit, expenses, supervisors/leadership of branch personnel and safety/security of the facility. The Branch Manager will ensure the Branch provides the highest level of Trademark Customer Service. The Core Responsibilities include but are not limited to the following:

• Consistently meet and exceed sales and PBT goals
• Develops and implements branch market plan based on market conditions, branch mission and financial/budget objectives.
• Ensures customers are serviced appropriately to meet their expectations.
• Supports Sales Rep selling activities.
• Handles customer complaints within area/region guidelines.
• Ensures all transactions are handled properly through the computer operating system.
• Maintains computer operating system and troubleshoots system as necessary.
• Ensures all customer orders are accurately prepared and records maintained.
• Places and follows-up on purchases from outside vendors per established policy.
• Ensures orders are delivered to customers in a timely manner.
• Ensures company vehicle is properly maintained.
• Manages the merchandising of the branch according to area/region or company guidelines.
• Maintains branch inventory levels to maximize sales and inventory turns.
• Conducts physical inventory in a timely and accurate manner.
• Ensures that the branch warehouse area is organized
• Ensures safety, loss prevention and security practices are followed by all branch employees according to policy and corrects or reports non-compliance.
• Assists in providing necessary input for development of annual budget.
• Review management/financial reports on a frequent basis to optimize financial performance of the branch.
• Performs direct accounts receivable and expense payable functions within established standards for bad debt, past due and over limits; including daily bank deposits.
• Ensures that Price Record Cards are accurately maintained.
• Respond to Audit Report and takes necessary corrective action in a timely manner.
• Determines staffing needs, recruits branch employees accordingly with proper approval, and establishes work schedules as appropriate.
• Determines employee training needs and implements training as appropriate.
• Ensures that branch staff performs at a level appropriate to meet branch objectives by clearly communicating assignments and expectations, conducting performance appraisals and administering discipline as required.
• Perform/direct processing of daily paperwork
• Perform/direct accounts payable process and preparation of necessary documents and checks
• Implement and maintain a systematic follow-up program of phone calls and visits for delinquent accounts
• Perform/direct credit investigations and analysis on new and existing accounts, including contacting outside sources for information.
• Builds positive relationships with employees, customers and external vendors.
• Focuses on key market segments consistent with the sales strategy.
• Provides timely, appropriate feedback to all employees on performance & sales expectations.
• Holds regular meetings with employees to discuss progress and coaches when needed.
• Deliver information in logical manner.
• Plays a role in developing and targeting new business
• Actively works in the field calling on existing and potential accounts for development
• Possesses strong knowledge of branch operations
• Adhere to company safety standards at all times.
• Conducts periodic market research studies to assist in developing marketing plans and strategies for the branch to include:
  • Profiling key competition in the market.
  • Conducting competitive product testing and comparisons to S-W and identifying strengths and weaknesses of competitors versus Sherwin-Williams.
  • Profiling potential customers and making shop visits to estimate sales volume.
  • Making outside sales calls to support the market development plan.
• Additional duties as assigned.

FORMAL EDUCATION:

Required:

• High School education or equivalent

Preferred:

• Bachelor's Degree

KNOWLEDGE & EXPERIENCE:

Required:

• Valid driver's license
• Previous record of effective management with regard to expense control, sales management and directing personnel
• At least 2 years of experience in a customer service related field

Preferred:

• At least one year experience in an automotive aftermarket industry
• Previous experience in sales related goal

TECHNICAL/SKILL REQUIREMENTS:

Required:

• Demonstrated ability to work with word documents and spreadsheets
• Demonstrated high level of both verbal and written communication skills
• Demonstrated ability to perform basic math calculations and financial ratios relative to a P&L
• Demonstrated ability to make independent decisions

TRAVEL REQUIREMENTS: (TIME SPENT AWAY FROM HOME OR OTHER TYPICAL OFFICE LOCATION)

• 10%