The Assistant Store Manager (ASM) at Food Maxx works in tandem and close collaboration with the Store Manager to direct and lead all aspects of the overall and day-to-day store operations. The ASM is accountable for effectively managing Food Maxx store conditions, overseeing product quality, and always maintaining store inventory. The ASM assumes full control of the store in the absence of the Store Manager.

The Assistant Store Manager leads and directs the front-end to meet or exceed expected company service levels. The ASM is directly responsible for understanding the unique retail operations of a cost directed operation and achieving maximum sales and gross profits for total store operations. The ASM is tasked with leading Food Maxx department managers to devise and implement strategies that control labor, utilities, and other operating expenses, ensuring compliance with all related laws and company programs, and meeting or exceeding all budgets and goals.

The ASM develops and implements the weekly work schedules for Food Maxx Team Members to achieve optimal labor efficiency and service; oversees hiring, training, and developing team members' work performance to continually exceed customer expectations; manages and directs the in-store training program; and contributes to the professional development of all store Team Members.

Key Responsibilities and Accountabilities:

• Manages store operations with an emphasis in front-end; directs team members to meet or exceed expected service levels; oversees cash management

• Develops and implements Team Member work shift schedules. Has direct oversight of departments and Team Members including providing direction, assignments, and duties, and in the Store Manager’s absence, is the final decision maker on store operational issues.

• Oversees, evaluates, diagnoses, and resolves inventory issues with vendors and warehouses; independently evaluates “out-of-stocks” and audits product quality to ensure “date integrity” throughout the store and resolves any issues.

• Assigns, directs, supervises, and coaches Team Members in the performance of their duties; completes performance reviews and provides actionable feedback including development needs.

• Manages the in-store training program and provides ongoing developmental opportunities for all team members, including individualized and group training, coaching, and directing work performance with an emphasis on advancement.

• Actively participates in all aspects of the recruiting and hiring process, including evaluating applicants and selecting candidates for interviews, conducting interviews, and making hiring decisions.

• Promotes effective two-way communications with customers and all store team members; identifies areas needing improvement and develops store specific programs and methods to drive improvement and cultivate customer goodwill, positive staff interaction, and promote teamwork and high morale.

• Drives customer focus throughout the store and leads the execution and support of Voice of the Customer; provides customers with remarkable shopping experiences by demonstrating, training, and holding store team members accountable for excellent customer service.

• Directly supports the achievement of store-wide sales goals; helps track and analyze sales and profitability data and makes recommendations in support of controlling expenses, achieving budgeted labor goals, and maximizing profits.

• Directs team member work activity in product recalls, store cleanliness, maintenance (e.g., janitorial services), and serves as the store point of contact during regulatory or other inspections (e.g., Health Department, OSHA).

• Ensures compliance with Company sanitation, safety, security, and other policies, and directs action plans and audits to keep the store in compliance with legal mandates.

Requirements (Knowledge, Skills, and Abilities):

• Excellent leadership/team building skills

• Strong communication (written and verbal)

• Excellent interpersonal, customer service, coaching/mentoring, training skills

• Proven abilities in decision making, delegation and conflict resolution

• Strong organization, administration, and financial skills

• Computer skills, basic knowledge of systems

• Knowledge of Store operations and financials, store hazardous materials and food safety rules, employment law, applicable union contractual agreement language, interviewing techniques and hiring practices

Education: High School Diploma (or G.E.D. equivalent); some college is preferred. Knowledge gained through formal education or certification (i.e., RMCP), specialized retail training, or additional grocery retail experience a plus

Experience: Minimum of three years of retail management experience is preferred

Other: Must be available to work a variety of required retail hours

Physical: Requires standing and other physical movements on a frequent basis. Requires lifting to 40 lbs. without assistance. Ability to sit, stand, walk, kneel, stoop, and use stairs, reach, pull and lift objects.

Competencies:

• Customer Focus

• Leading People

• Management Skills

• Interpersonal Skills

• Delegation

• Integrity

• Trustworthiness

• Communication Skills

• Conflict Management

• Team Member Development