Job Title: Server

Reports to: Dining Room Manager

Compensation Type: Hourly

Summary of Position: Provide friendly, responsive service to create an exceptional dining experience for all of our guests. Each server’s primary objective is to show our guests such a marvelous time, they will want to return again and again.

Duties and Responsibilities:

o Welcome and greet guests. Make all of our guests feel comfortable and let them know you’re there to personally take care of them.

o Inform guests of specials and menu changes.

o Recommendation food items and beverages to guests, part of your job is to be a salesperson for the establishment.

o Answer questions about our food, beverage and other restaurant functions and services.

o Take food and beverage orders from guests, enter orders in our POS system which relays orders to kitchen and bar.

o Deliver any and all prepared food and beverages from kitchen and bar to guests in a timely manner

o Perform side work at the start and end of each shift as required by side work assignment.

o Maintain clean service areas

o Performs other related duties as assigned by the manager on duty

o Monitor and observe guest dining experience. Ensure guests are satisfied with the food, beverage and service. Respond promptly and courteously to any requests.

o Watch for empty glasses and offer refills accordingly

o Prepare final bill, present check to guest, accept payment, process credit card charges or make change (if applicable)

o Operate POS system and handle cash, following all cash procedures.

o Be ready and willing to assist fellow servers as needed

o Thank guests for their visit and invite them to return.

o Follow all health and safety regulations

o If needed, check guest identification to ensure they are of legal drinking age

o Monitor guests’ alcohol intake, alerting management and slowing or stopping service for intoxicated guests

o Be available to fill in as needed to ensure the smooth and efficient operation of the establishment as directed by manager or immediate supervisor

Qualifications:

o Good customer service and communication skills

o Good short-term memory retention

o Friendly personality and ability to create rapport with customers

o Must have basic knowledge of dining room and service procedures and functions.

o Possess basic math skills and have the ability to handle money and operate POS system

o Be able to work in a standing position for long periods of time (up to 9 hours)

o Be able to safely lift and easily maneuver trays of food frequently weighting up to 20 pounds or more.