Job Summary:
Plans, directs, coordinates, and monitors the day-to-day operations of the assigned program activities; develops, implements, and evaluates program operations and services; supervises all program staff including scheduling, reporting and appropriate record keeping; ensures appropriate training and development of staff; ensures work is in compliance with established policies and procedures as well as local, state, and federal regulations; responds to program operation questions; interprets and enforces policies and procedures in program; assists in program audits, and develops/communicates procedural changes necessary to make corrective action to ensure compliance with changing program requirements.
Essential Functions:
This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this position. The incumbent may be requested to perform job-related responsibilities and tasks other than those stated in this job description.
Supervisory Responsibilities (40%)
Plans, directs, and supervises the work of assigned staff; trains and instructs employees in the proper methods and procedures; monitors work in progress and upon completion to ensure accuracy, completeness, and compliance with established policies and procedures; conducts performance evaluations and makes salary and hiring/firing recommendations.
Provides ongoing staff development and training; schedules staff for required training; conducts regular staff meetings.
Responds to problems or complaints raised by clients or other departments on behalf of clients; investigates, collects facts, and resolves problems on a case-by-case basis; recommends changes in program or facility procedure, guidelines or schedules to prevent future problems of the same nature.
Program Development and Evaluation Responsibilities (30%)
Plans, develops, coordinates, implements, and evaluates program services based on changing needs of clientele; develops programs to assist in the stabilization of individuals and families as well as to provide crisis intervention; conducts assessments to identify program's strengths and weaknesses and to specify program goals.
Coordinates and communicates standard operating procedures for program to ensure uniformity across entire program; advises, trains, and monitors staff on changes to program policies and procedures.
Updates the Standard Operations Procedural Manuals in order to keep staff apprised of program policy/procedural changes in forms, policies and procedures to staff; designs and provides related training for implementation.
Plans, prepares for, and coordinates program audits; serves as the contact person for the program during audits, responds to audit questions, and formulates corrective actions necessary in response to audits.
Compliance Responsibilities (20%)
Supervises and monitors the day-to-day activities of the program which may include but not limited to counseling, case management, life skill classes, transportation, clothing assistance, employment assistance, educational and vocational assistance; ensures that program runs smoothly and in compliance with established procedures.
Reviews and monitors all end of the month reports and statistics as required; prepares statistical and other routine reports on a regular basis; ensures accuracy of the same.
Provides program information for grants and contracts as requested.
Liaison Responsibilities (10%)
Attends meetings within the center, other Salvation Army facilities, and the community at large; receives and evaluates information and instructions; disseminates information and instructions to appropriate programs and/or staff.
Provides leadership in the community and conducts speaking engagements to promote and answer questions about the program services; attends and actively participates in community task forces, committees, work groups, etc. focusing on coordination and delivery of services to the homeless; conducts community education on the same as requested; conducts tours of facility; responds to local, regional, and national requests for information or participation in surveys and research.
Attends and participates in scheduled consultation with other program directors, leadership team, and management team within agency; ensures management decisions are relayed to program staff; attends participates, conducts and leads weekly consultations with case management staff.
Builds and maintains effective working relationships with community agencies in order to maintain awareness of resources and make appropriate referrals; interacts directly with program contract monitors and specific funding representatives for program.
Other Responsibilities:
Follows-up and responds to billing questions within the program.
Carries a small caseload when necessary to meet program needs.
Attends conferences and seminars for continued personal and professional development.
Performs other duties as assigned.
Materials and Equipment:
Personal Computer General Office Equipment
Knowledge, Skills and Abilities:
Knowledge of the principles and practices of social service program development and administration.
Knowledge of the principles and practices of personnel and business management and supervision.
Knowledge of the principles and practices of client assessment, case planning, management and referrals.
Knowledge of social service resources and agencies in the community.
Ability to motivate, lead, supervise, and evaluate subordinate personnel.
Ability to perform public speaking.
Ability to develop, implement, and enforce program policies and procedures.
Ability to remain calm and make sound decisions during state of crisis.
Ability to build and maintain effective and professional working relationships with clients and community agencies.
Ability to present a positive and professional image of The Salvation Army.
MINIMUM QUALIFICATIONS REQUIRED:
Education and Experience:
Bachelor's degree from an accredited college or university in Social Work, Psychology, or a related field is required,
and
three to four years progressively responsible experience administering and developing social service programs, with one year supervisory experience,
or
any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.
Certifications:
Valid State Drivers License
Licensed Social Worker or Licensed Professional Counselor (Preferred)
Physical Requirements:
Ability to meet attendance requirements.
Ability to read, write, and communicate the English language effectively.
Ability and willingness to conduct all duties in accordance with the ministry of the organization and its Christian principles; conducts all communications and job duties with the highest level of professionalism.
Duties are usually performed seated. Sitting may be relieved by brief or occasional periods of standing or walking.
Limited amount of physical effort required associated with walking, standing, lifting and carrying light objects (less than 25 lbs.) 5-10% of work time.
Working Conditions:
Work is usually performed in a normal office environment where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like, but may be performed in shelter environment.
When an application is selected for review, typically, only applicants who indicate the relevant education and experience requirements, as indicated in the job description for the position, may be considered for job openings. Please FULLY complete the application, answer questions completely, honestly and to the best of your ability. Please also upload a copy of your resume (when available). Those applicants requiring accommodation to the application and/or interview process should contact a representative of the Human Resources Department at the applicable location.
We appreciate your interest in employment opportunities with The Salvation Army!
Other details

• Job Family TX-EXEMPT
• Job Function Social Services
• Pay Type Salary

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