Qualifications

• High School Diploma/GED and one-year experience in a forward-facing role, preferably a shelter environment.
• Excellent observational skills and attention to detail.
• Excellent interpersonal and communication skills, including strong de-escalation skills.
• Work well with diverse clients and respect confidentiality; work within ethical and legal parameters.
• Computer literate, including Microsoft Office Suite and the onsite camera security system.
• Valid Driver's License and meet the MVR driver's qualifications, preferred.
• Must pass The Salvation Army background checks.
• Willingness to support the philosophy, goals, mission and objectives of The Salvation Army.
• Must be able to successfully complete CPR/First Aid, CPI, and Bloodborne Pathogen certification.

Job Description

• Safely recognize and quickly respond to crisis situations; deescalating and utilizing the least restrictive approach (may include approved physical intervention techniques, as a last resort).
• Competently follow the Harbor Light Safety and Security Management Plan.
• Respond to safety concerns in a timely manner, contacting emergency personal/management as needed.
• Escort staff, visitors, and clients, as needed.

Additional Responsibilities

• Maintain accurate, professional, timely, and non-judgmental verbal and written communication.
• Complete all paperwork in a timely manner, including logs, incident reports, and statistics.
• Ensure areas contaminated with body fluids are cleaned and disinfected in a safe and timely manner, assisting on occasion.

Working Conditions

There are normally no hazardous or significantly unpleasant physical working conditions, with the exception of the occasional emotional distress or turmoil (due to varying situations) with and between staff and/or clients. The duties and responsibilities of this position cannot be performed from home.