OVERVIEW:

The Housing Coordinator will provide support and guidance to the receptionist, intake and assessment specialists, and case managers to help determine the services clients are eligible for. The Housing Coordinator will work in collaboration with the Director of Social Services to ensure that clients are being served, staff are being supported, and contract goals are met. The Housing Coordinator must have expertise in providing rental assistance, and other financial assistance related to preventing homelessness.

DUTIES AND RESPONSIBILITIES:

• Supervision and daily operation of Family Services including daily schedule of Family Services staff
• Manage and assign client applications to staff to ensure prompt and accurate completion
• Manage and supervise client files on paper/electronically to ensure accuracy and confidentiality
• Ensure that required and needed referrals are made to secure necessary services and support for clients
• Act as a hub for all information about the clients assisted through different rental assistance programs
• Maintain strong working relationships with other agencies and attend meetings/trainings.
• Complete all reports to funders as well as any WellSky reports requested (ie: Stats)
• Provide backup coverage for conducting any rental pre-screening, screening, and/or HPAT.
• Provide new staff training related to all aspects of Family Services.
• Review rental packet and required documentation to confirm clients meet eligibility criteria and application/file are complete.
• Process and approve all rental applications through necessary channels within required timeframe.
• Monitor grant funding (Financial Tracker) and keep Director updated.
• Work with assigned staff to ensure all necessary information is entered into clarity HMIS database and internal TSA WellSky software.
• Ensure contract compliance with all funders.
• Knowledgeable and up-to-date with all policies and procedures as they pertain to Social Services.
• Plan and execute special Social Services events in coordination with the Volunteer Coordinator, Director of Social Services, and Event Coordinator.
• Attend all required staff meetings/trainings and lead department meetings
• Other related duties as required

EDUCATION AND EXPERIENCE:

• High school diploma or equivalent
• Four-year degree in social work or related degree (Preferred); social service and leadership experience will be considered in place of degree
• Experience with Homeless Management Information System (HMIS) (Preferred)
• Experience working with people from diverse ethnic and cultural backgrounds who are homeless and/or economically disadvantaged (Preferred)

SKILLS AND ABILITIES:

• Bilingual in Spanish or Vietnamese preferred
• Administrative skills including but not limited to computer literate in Microsoft Office, filing, phone and email, use of office machines, record keeping and data entry
• Excellent communication skills both written and verbal
• Excellent time management and organizational skills
• Problem-solving skills and the ability to multi-task
• Ability to maintain good rapport and communication with staff members in other agencies

PHYSICAL REQUIREMENTS:

• Ability to lift up to 25 lbs.

EQUIPMENT USED:

• Modern Office Equipment and Relevant Software

ADA Statement:

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests if the accommodation needed is reasonable and no undue hardship would result.

Acknowledgment of Religious Purposes of The Salvation Army

Please note that The Salvation Army has a religious purpose and status as a church. We ask our employees that they do nothing to their relationship with The Salvation Army to undermine its religious mission. Employees must agree and understand that their services are a necessary part of The Army’s religious purposes and their work-related conduct must not conflict with, interfere with, or undermine such religious programs or The Army’s religious purposes.

At-Will

Any employment relationship with this organization is of an “at-will” nature, which means that an Employee may resign at any time and the Employer may discharge an Employee at any time with or without cause. It is further understood that this “at will” employment relationship may not be changed by any written document or by conduct unless such change is specifically acknowledged in writing by an authorized executive of this organization.

Experience

• Experience working with people from diverse ethnic and cultural backgrounds who are homeless and/or economically disadvantaged (Preferred)
• Experience with Homeless Management Information System (HMIS) (Preferred)
• social service and leadership experience will be considered in place of degree

Education

• Bachelors or better in Social Work or related field

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)