Overview:
Vice President of Quality
The RiverWoods Group is currently seeking VP of Quality to come join our team! As the Vice President of Quality at the RiverWoods Group, you will play a pivotal role in ensuring the highest standards of quality management, regulatory compliance, and continuous improvement across our communities. Reporting directly to the CEO, you will lead and coordinate efforts to maintain compliance with state, federal, and professional regulations while spearheading initiatives to enhance resident and family services throughout the continuum. Your expertise will be essential in fostering a culture of quality and excellence throughout the organization.
Join RiverWoods Group as the VP of Quality and lead our commitment to excellence in care and service delivery. Apply now to be part of a dynamic team dedicated to making a difference in the lives of our residents and their families.
Benefits:

• Medical and Dental Insurance within 30 days of starting employment
• 403(b) Retirement plan
• Generous Earned Time off
• Paid Holidays and Personal Days
• Wellness Programs
• On-site fitness opportunities
• Employee meal program
• Education assistance

Responsibilities:
Strategic Planning:

• Collaborate with executive leadership to develop and implement strategic initiatives to enhance quality of care and services.
• Develop long-term quality improvement plans aligned with organizational goals and objectives.

Quality Assurance (Health Care):

• Establish and maintain quality assurance processes and systems to monitor, evaluate, and improve resident care and services.
• Conduct regular audits and assessments to identify areas for improvement and ensure compliance with regulatory standards.

Quality Assurance (Full Continuum):

• Create and teach a QAPI mindset for all leadership teams to address complex operational challenges.

Regulatory Compliance:

• Ensure consistent readiness for all quality management and regulatory requirements.
• Oversee compliance with state, federal, and professional regulations, including Centers for Medicare & Medicaid Services (CMS) regulations and State of New Hampshire 803 and 805 regulations.
• Coordinate CARF accreditation surveys, ensuring adherence to accreditation standards.

Staff Training and Development:

• Provide leadership and direction to the quality assurance team including training and development opportunities to enhance their skills and competencies.
• Foster a culture of continuous learning and improvement among staff members.

Performance Improvement:

• Lead performance improvement initiatives to address identified areas of concern and enhance overall resident satisfaction.
• Analyze data and metrics to track progress towards quality improvement goals and objectives.

Risk Management:

• Identify potential risks to resident safety and well-being, and develop strategies to mitigate those risks.
• Collaborate with other departments to implement risk management protocols and ensure a safe environment for residents and staff.
• Lead the Caring Communities Prescriptives review and ensure compliance as appropriate.

Style:

• Effective Collaborator:
  • Know your stuff, but work to make sure others understand why it is important - firm when you need to be, but always with an intent to teach
  • Establish relationships with VP of Operations, VP of HR and Community Executive Directors to improve implementation of process or program changes

• People Leader:
  • This role requires interaction with all areas of the operation
  • Manage the human conflict that can occur when priorities conflict
  • Be able to adapt your style and communication level to the listener
  • Be a leader even when you are not the direct manager

• Big Picture:
  • Understand the impact of the decisions you make and processes you recommend (cost, risk, st. vs. long term) - seek out guidance and input from others to understand impacts - so that when you speak we know that you've thought it through from a variety of perspectives
• Teacher:
  • We are in a learning mode and dealing with a lot of change and growth. There are new leaders and entrenched leaders... both need to learn new ways to help us get better
• Learner:
  • Be open to new ideas and new ways of completing your role.
  • Seek education in your area of specialty. Collaborate with Chief Information Officer on ways to improve process with technology. Collaborate with other leaders and outside learning institutions on ways to improve our programming.
  • Use your learning opportunities to make RiverWoods better.
• Resilient:
  • Be flexible when you can be and firm when you have to be... we will need to balance a variety of factors when we set priorities and there will be innate conflict

Qualifications:
EDUCATION:
Bachelor's degree in healthcare administration, nursing, or related field required; Master's degree preferred.
EXPERIENCE:
Minimum of 10 years of experience in healthcare quality management, with specific experience in senior living or long-term care settings preferred.
Strong knowledge of regulatory requirements and quality standards applicable to senior living communities.
Excellent leadership and communication skills, with the ability to collaborate effectively with interdisciplinary teams.
Experience in data analysis and performance improvement methodologies.
CERTIFICATION:
Certification in quality management (e.g., Certified Professional in Healthcare Quality) preferred.
NH Licensed Nursing Home Administrator preferred
Ability to travel between different RiverWoods locations for work
RiverWoods Group: Northern New England's Largest Family of CCRCs
Three Communities, One Philosophy: Providing Community and Peace of Mind
Since 1994, every day we honor our founding premise: we are here to make things better. Everyone who works here, who serves on our board, who comes to live at one of our communities is connected to this concept. We are about making things better for people, every day. We believe that growing older should enhance, not diminish, the opportunity for a productive and rewarding life.
Each member of our team plays a critical role in achieving our mission: to create community and provide peace of mind to our residents. At RiverWoods, you will have the opportunity to work in a bright, attractive and vibrant community and enjoy a thriving long-term career. If you're looking for work that has meaning, purpose, and a future - then RiverWoods is for you.