Front Office Manager Location: Downtown Luxury Boutique Hotel (54 rooms) About the Opportunity: We are seeking a dynamic and experienced Front Office Manager to lead our team at our prestigious 54-room luxury boutique hotel in the heart of the downtown area. This role plays a vital part in ensuring exceptional guest experiences, fostering a culture of excellence, and upholding our luxurious brand standards. Responsibilities:

• Oversee and manage all aspects of the front office department, including front desk, bellman, and valet services, guaranteeing guests receive prompt, courteous, and professional interactions.
• Develop and implement strategies to elevate guest satisfaction and loyalty by anticipating their needs, exceeding expectations, and resolving any issues that may arise.
• Foster a seamless experience for group bookings, collaborating with the sales team on pre-arrival arrangements, room assignments, and additional service requests.
• Train, instruct, and motivate the front desk staff, bellmen, and valets, equipping them with the tools and knowledge to deliver high-quality and efficient service.
• Coordinate with housekeeping and maintenance departments to ensure impeccable room upkeep and efficient execution of assigned projects, closely monitoring progress and ensuring timely completion.
• Maintain accurate guest billing for current and future reservations, overseeing proper handling of credit card and cash transactions in accordance with hotel policies.
• Cultivate a welcoming atmosphere by maintaining a visible presence in the lobby and public areas, readily available to assist guests with inquiries.
• Monitor and manage the front office budget, including labor costs, supplies, and expenses, ensuring operations remain within financial targets.
• Stay informed of local events and activities to provide guests with up-to-date recommendations.
• Implement and maintain front office policies and procedures, adhering to all relevant safety and regulatory standards.
• Collaborate with other department managers to facilitate a team-oriented environment that delivers a consistent and exceptional guest experience.

Qualifications:

• Bachelor's degree in hospitality management, business administration, or a related field (preferred).
• Minimum of 3 years of front office management experience in a luxury hotel setting.
• Proven leadership skills with a history of successfully training and motivating high-performing teams.
• Excellent communication and interpersonal skills, fostering positive interactions with guests, staff, and management.
• Proficiency in hotel management software and Microsoft Office Suite.
• Strong attention to detail with exceptional organizational and multitasking abilities.
• Proven problem-solving skills and the ability to handle challenging situations with tact and diplomacy.
• A passion for hospitality and a commitment to providing guests with unforgettable stays. If you possess a blend of exceptional leadership qualities, a guest-centric approach, and a passion for the hospitality industry, we invite you to apply for this exciting opportunity to contribute to the success of our esteemed boutique hotel.

Job Type: Full-time

Pay: $48,000.00 - $53,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Morning shift
• Night shift

Work setting:

• In-person

Work Location: In person