2 Front Desk Attendant Jobs in Daniels, WV
The Resort at Glade Springs is Hiring a Front Desk Attendant Near Daniels, WV
ESSENTIAL JOB FUNCTIONS: Essential duties and responsibilities include the following:
- Greets, assigns and registers guest rooms, accommodate special requests whenever possible.
- Stay up-to-date on room rates, packages, discounts and how to handle each, as well as how each relates to other departments.
- Possess and develop a thorough knowledge of the room locations, types of accommodations available.
- Develop detailed knowledge about the resort staff, services and hours of operation in all departments of the resort.
- Promptly notify housekeeping of late checkouts, early check-ins and special requests.
- Know cancellation procedures.
- Develop a thorough knowledge of the computer system.
- Handle guest checkouts efficiently and in a friendly professional manner while maintaining the established service standards.
- Know cash handling procedures.
- Use proper telephone etiquette and follow established standards for answering all phones.
- Read and initial memorandums to keep updated on all current information.
- Report any unusual occurrences and/or requests to management.
- Know safety and emergency procedures and how to act upon them.
- Maintain the cleanliness and neatness of the front office area.
- Utilize free time cleaning and straightening work areas.
- Maintain exceptional personal appearance at all times. Wear the uniform assigned by management including name badge.
- Know who to contact to assist guests for each departmental need.
- Develop a good knowledge of the resort to assist guests in finding restaurants, golf courses, spa, etc.
- Be aware of the surrounding area to assist guests in finding such off property needs as banking, food stores, rental car agencies, gas stations, churches, etc…
- Able to work varied schedule including nights, weekends and holidays.
- Able to stand for long periods of time.
- Abide by all rules and regulations set forth by the management of the resort and work in a friendly manner with all resort guests/associates, etc.
- Respond positively to supervisory training and development.
- Must be well mannered, display a smile at all times, greet guests and associates when encountered, show appreciation to the guests for being at the resort, show willingness to help guests and associates at all times.
- Use all forms, logs and reports provided to help perform and record assigned tasks.
- Make incoming reservation calls to established standards.
- Make activity reservations to established standards.
- Attend scheduled training seminars and department meetings.
- Regular and reliable attendance.
- Incorporates safe work practices in job performance.
- Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken.
- Maintains a favorable working relationship with all other company associates and purveyors to promote a cooperative and harmonious working climate, which will be conducive to maximum employee morale, productivity, efficiency and effectiveness.
- Performs all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of the position.
- Maintains a professional standard at Glade Springs to include but not limited to: appearance, verbal discussions, written correspondence and interactions with members, associates and guests. Does not discuss confidential items with fellow associates or work related issues with members or guests.
- Other tasks as assigned by the Front Office Manager.
Education and/or Experience:High school diploma or equivalent. Must be able to read, write and speak English. Prior experience at a hotel front desk preferred. Computer experience including Word and Excel preferred.
Language Skills:Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customer or associates of organization.
Mathematical Skills:Ability to calculate figures and amounts such as discounts and percentages. Ability to apply concepts of basic mathematics.
Reasoning Ability: Ability to apply commonsense understanding to carry out instructions in written, oral or diagram form. Must possess the ability to deal with problems involving several variables in standardized situations.
Physical Abilities: The physical abilities described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Average physical mobility, which may include moving from place to place in all areas of the Resort.
- Average physical agility, which includes standing, sitting, stooping, bending, squatting, reaching, seeing, carrying, hearing, talking, thinking, and learning regarding the job. This position is a standing position.
- Average physical strength to handle office materials and tools.
- Average physical strength to handle less than 20 pound objects.
- Average dexterity of hands and fingers.
- Average coordination, including eye-hand, hand-foot.
- Average to high endurance.
- High concentration/intensity.
- High complexity of decision making.
Work Environment:The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the associate is occasionally exposed to heat and/or cold temperatures. The noise level in the work environment is usually moderate.
Job Summary
Full Time
Sports & Recreation
$25k-33k (estimate)
04/20/2023
07/29/2024
gladesprings.com
DANIELS, WV
25 - 50
1972
Private
ROB SEITER
$5M - $10M
Sports & Recreation
Related Companies
The job skills required for Front Desk Attendant include Customer Service, Guest Service, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Attendant. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Attendant. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Desk Attendant positions, which can be used as a reference in future career path planning. As a Front Desk Attendant, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Attendant. You can explore the career advancement for a Front Desk Attendant below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk Attendant, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Attendant for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Attendant job description and responsibilities
Front desk attendants may be responsible for monitoring lobby and/or front entrance security cameras.
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Front desk receptionists may also be asked to update appointment calendars, validate parking tickets, or perform filing and clerical duties.
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Hotel front desk employees also known as guest services employees are responsible for making sure each guest has a pleasant experience at a hotel.
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While front desk employees are not salespeople, they should be able to promote specific hotel services and offer suggestions.
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For a business such as hospitality, the front office department comes with an aspect of elevating customer experience with the business.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Attendant jobs
There are many benefits of a front desk receptionist job.
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Most hotel front desk clerks work their positions full-time, though depending on the specific hotel or resort, part-time and seasonal positions may be available.
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Employers look for front desk skills on candidate resumes to help them decide whether a candidate has the right qualifications to support the daily operations of their business.
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Receptionists, office assistants, hotel desk assistants, or customer service associates are all examples of professionals who use front desk skills to complete their job efficiently.
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Proven experience as front desk representative, agent or relevant position.
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Step 3: View the best colleges and universities for Front Desk Attendant.
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