215 Program Information mgr Jobs in Philadelphia, PA
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NucoreVision, Inc
Philadelphia, PA | Temporary | Full Time | Contractor
$122k-162k (estimate)
1 Month Ago
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Program Information mgr
$90k-112k (estimate)
Full Time | Ancillary Healthcare
3 Weeks Ago
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The Renfrew Center is Hiring a Program Information mgr Near Philadelphia, PA
Job Details
DescriptionThe Renfrew Center of Philadelphia, PA has an opportunity for a Manager of Program InformationAs a company that values diversity, equality, and inclusion, The Renfrew Center is dedicated to searching for and hiring individuals of all backgrounds and experiences. Renfrew is creating an environment where everyone celebrates an inclusive culture and a sense of belonging where all can thrive. We encourage all to apply for this position.
Position Responsibilities
The Renfrew Center – An Equal Employment Opportunity Employer, devoted to diversity, equity, and inclusion.
DescriptionThe Renfrew Center of Philadelphia, PA has an opportunity for a Manager of Program InformationAs a company that values diversity, equality, and inclusion, The Renfrew Center is dedicated to searching for and hiring individuals of all backgrounds and experiences. Renfrew is creating an environment where everyone celebrates an inclusive culture and a sense of belonging where all can thrive. We encourage all to apply for this position.
Position Responsibilities
- Supervises all functions related to phone, email, and virtual chat inquiries from prospective patients, family members, friends, and referring professionals including ensuring the department provides: appropriate responses with follow-up information and support, accurate descriptions of Renfrew's services, identify what is unique about Renfrew services, correctly gathers initial intake information, reviews insurance coverage for all levels of care at The Renfrew Center, and schedules patient for an admission assessment.
- Follow up daily with inquiries, offering support and encouragement while moving them appropriately toward admission to the most appropriate level of care.
- To meet regularly with the department to update and identify techniques/strategies used in the handling of Inquiries.
- To provide staff with programming information, fees, and availability of Renfrew services.
- Tracking and working on improving metrics for: time of initial inquiry to follow up and conversion of inquiries to assessment.
- Oversee pertinent information being provided to Clinical Assessors relating to the needs of the client, their family, and of any treating/referring professionals.
- Orient all new personnel to the current services, programs, and location of The Renfrew Center. Provide an explanation of how to refer a patient to one of our programs.
- To be available to other Renfrew sites regarding program information for any prospective patients.
- To serve as a liaison between Marketing, Administration, and all inquiry staff.
- Responsible for personnel issues such as interviewing, hiring, disciplinary action, performance reviews and termination Oversee materials sent out to consumers and professionals.
- A Bachelor’s degree in Social Work or a related field is required.
- Prior supervisory/management experience required
- Sales experience including excellent communication skills and telephone presence required. Computer proficiency including Word, Excel, and keyboarding a minimum of 40-50 wpm.
The Renfrew Center – An Equal Employment Opportunity Employer, devoted to diversity, equity, and inclusion.
Job Summary
JOB TYPE
Full Time
INDUSTRY
Ancillary Healthcare
SALARY
$90k-112k (estimate)
POST DATE
05/23/2024
EXPIRATION DATE
06/06/2024
WEBSITE
renfrewcenter.com
HEADQUARTERS
PLEASANT VALLEY, CT
SIZE
200 - 500
FOUNDED
1985
TYPE
Private
CEO
WAYNE RENFREW
REVENUE
$5M - $10M
INDUSTRY
Ancillary Healthcare
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About The Renfrew Center
The Renfrew Center owns and operates a residential treatment facility for the treatment of women with eating disorders.
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