Position Summary

The Departmental Technology Analyst (DTA) provides computing support for faculty, staff and graduate students across multiple departments and research centers in the Humanities Division. The DTA has primary support responsibilities for specific departments/centers and also contributes as part of the computing support team to Division-wide support coverage and IT initiatives. Primary duties include maintaining, upgrading, and troubleshooting computer hardware and software; providing basic user training; planning and accommodating for changes in technology and evolving user needs and requirements; supporting departmental communications and web platforms and sites; consulting and collaborating with faculty and staff to take advantage of campus resources for digital work; and coordinating the effective and responsive resolution of complex technical problems.

Salary & Compensation
*UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. Salary offers at the top of the range are not common. Visit UC Benefit package to discover benefits that start on day one, and UC Total Compensation Estimator to calculate the total compensation value with benefits.
Qualifications

Demonstrated detailed knowledge of the Microsoft suite of desktop operating systems including Windows 7, 8, 10, 11 and Mac OS. Demonstrated detailed knowledge of PC and Mac hardware and peripherals to perform diagnostics and repair. (Required)

Demonstrated detailed knowledge of a wide range of commonly used software products to troubleshoot issues and give training in their use. (Required)

Demonstrated detailed knowledge of network communication protocols and LAN technology to perform network diagnostics and repair client-side problems. (Required)

Experience with task tracking and project management systems, e.g., Jira, FreshDesk, Service Now. (Required)

Working knowledge of Audio/Visual equipment setup and usage including monitors, projectors, video recording devices, microphones, and their integration with web meeting tools. (Required)

Experience with configuring and using content management systems(e.g.,WordPress, Drupal, Joomla) as needed. (Preferred)

Skill in troubleshooting and problem solving, including the ability to formulate hypotheses in a logical way, test them and establish their validity. (Required)

Demonstrated ability to keep abreast of technological developments and to retrain or re-skill to meet new demands. (Required)

Experience consulting with subject matter experts on technical ideas and needs, and conducting initial intake on project requests. (Required)

Ability to make oral presentations on technical matters and train users at variety of levels. (Required)

Education, Licenses, Certifications & Personal Affiliations

Bachelor's Degree in related area and / or equivalent experience / training (Required) Or

Special Conditions for Employment

Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.

Schedule
8:00 a.m. to 5:00 p.m.
Union/Policy Covered
TX-Systemwide Technical
Complete Position Description
https://universityofcalifornia.marketpayjobs.com/ShowJob.aspx?EntityID=38&JDName=Business/Tech Support Analyst 2 TX (MI-DPT082700-JC007359-PD168128)