As the IT Manager you will oversee the Secaucus IT team and support our remote offices throughout the country, including systems, A/V, and hardware. In this hands-on role, you will be a key member of the team supporting our growing workforce. We are looking for a candidate with experience creating and executing an IT strategy while actively helping out with the day-to-day support needs. Strong leadership, team management, customer service, proactive mentality, and a high sense of ownership are critical.

What You Get To Do Every Day

• Instill a disciplined and service-oriented approach to all work the IT/Support team completes
• Practice positive interactions - lean on encouragement in place of judgment
• Participate in the recruitment, evaluation, corrective action, and professional development of your team
• Develop IT policies and procedures to ensure the department operates effectively and reliably
• Set employee objectives, monitor and evaluate performance, and provide feedback and mentoring
• Prioritize and delegate incidents and project work to the Help Desk team
• Develop and maintain a work schedule with full coverage during business operating hours including time off coverage and holiday schedules.
• Communicates with various department managers and staff on an ongoing basis to address any areas where technology needs are not being met and/or improvement opportunities exist
• Monitor and measure the quality of the Customer Service delivered by the Help Desk
• Maintain a professional demeanor and positively represent The RealReal in all end user interactions
• Develop, document, and manage processes needed to keep the Support team operating at a highly effective and satisfactory level

What You Bring To The Role

• Proficiency in customer service, IT management, process improvement and team building
• 7 Years experience in IT Support that directly aligns to the responsibilities of this role, including 2 years of supervisory, managerial, and/or demonstrated leadership experience (Required)
• Strong verbal and written communication skills
• Demonstrated ability to manage and build IT teams
• Knowledge of ITIL concepts
• Extensive experience managing Mac in a corporate environment as well as Windows workstations/servers
• Knowledge of networking protocols
• Experience managing budgets, vendors, and business stakeholder relations
• Bachelor's degree in Computer Science, a related discipline preferred, or equivalent work experience
• Ability to travel

Want to learn more about our team at The RealReal? Check out our Technology & Product Blog!

GHR6669 #LI-KC41 #LI-Onsite