THE RAIL BURGER is seeking a Service Manager to join our team in Strongsville, OH!
WHAT WE ARE ABOUT:
The Rail is more than just a restaurant; we are dedicated to enriching the community by fostering connections, spreading happiness, and creating opportunities. Our core values - Grit Hospitality, Leadership, Integrity, and Respect - shape our commitment to delivering exceptional experiences to our guests.
WHAT ARE WE LOOKING FOR:
As a service manager at The Rail, you play a crucial role in helping the team deliver an exceptional experience to each and every guest. Your previous training and experience, strong organizational and leadership skills, ability to work well in a fast-paced environment, and attention to detail will contribute to delivering an excellent guest experience during each and every shift. In your role, you set the tone for the team's energy, which directly impacts everyone who walks through the door.
Key Responsibilities:

1. Servant leader, leading the front of house team, preparing schedules, holding others accountable for steps of service and performance against core values.
2. Understanding and adherence to food safety regulations. Oversee compliance from all team members.
3. Collaborate with kitchen and front-of-house staff to ensure timely and seamless delivery of orders.
4. Maintain a clean and organized workspace, contributing to the overall cleanliness of the restaurant.
5. Uphold our core values of Grit Hospitality, Leadership, Integrity, and Respect in every interaction.
6. Maintain a Service-Centric Culture: Accountable for focusing team efforts and staffing levels to ensure our mission as a memorable experience that guests will rave about. Exceptional guest experiences and the constant building of guest loyalty.
7. Service Execution: Supports the general manager's efforts in the overall financial performance of business, expanding business volumes, recommendations for market expansion.
8. Partner in the Drive for Excellence: In recruiting, hiring, performance management, employee relations, facility safety, security and cleanliness.

Qualifications:

1. Previous experience in a fast-paced restaurant is required.
2. Familiarity with restaurant management software, cost responsibilities and ordering.
3. Has proven customer service experience as a manager.
4. Strong communication and interpersonal skills, not afraid to have crucial conversations when necessary.
5. Ability to thrive in a fast-paced environment.
6. Accountable, confident, objective, and humble, servant leader who enjoys mentoring others. Proven ability to handle confidential information.
7. Positive attitude and a commitment to delivering excellent customer service and motivating the team.
8. Proactive problem solver, able to overcome potential obstacles by developing solutions.
9. Flexibility to work evenings, weekends, and holidays (Closed Thanksgiving and Christmas)
10. Bilingual Spanish, English is a plus.

Experience
Required
1 year: Management Experience
Preferred
3 years: Restaurant Management Experience
At Mike Mariola Restaurants we strive to create a "best place" to work feel and continually strive to offer great benefits and perks:

1. Opportunities for career growth - focus on internal promotions!
2. Dining discounts at all of our concepts.
3. Health, dental, vision benefits for eligible associates.
4. Optional life insurance.
5. Paid time off - available day one!
6. 401(k) match after 6 months of employment.
7. Inclusive, fun and respectful environment.
8. Starting salary range $ 50,000 - $60,000

Join us at The Rail and be a part of a team that is passionate about creating connections, spreading happiness, and providing opportunities for both guests and team members. We look forward to welcoming you to our table!
WHY Mike Mariola Restaurants and The Rail?
In every Mike Mariola Restaurant, we are committed to providing superior quality food and beverages with legendary service. Our team strives to be collaborative, compassionate, and demonstrate a strong work ethic with all of our co-workers. Internal hospitality is our priority; making sure the environment is one that is safe, fun, and creative. Our culinary teams use the freshest ingredients, work with locally sourced ingredients, and create recipes that are approachable, yet inventive! Mike Mariola Restaurants believes that our employees are key to our success, and we love to promote from within!
In addition to a competitive salary, Mike Mariola Restaurant Group offers benefits to all full-time employees that include Medical, Dental, Vision, Life Insurance, Paid Time Off, 401K match, and Quarterly Bonuses based on store performance.
We deploy the principles of Entrepreneurial Operating System® (EOS®) which has been critical in our ability to scale the organization through organizing the hundreds of challenges we face every day and making them more manageable. We're able to solve issues before they become problems, get the right people in the right seats, make meetings so productive that you actually look forward to them, and build a culture of accountability.
We are looking for individuals who want to grow with us and who share in our core values:
Grit: We don't quit! We embrace challenges and find a way to win!
Hospitality: We love restaurants, and we are relentless about delivering memorable experiences.
Leadership: We are self-starters who consistently take ownership.
Integrity: We do what we say we are going to do.
Respect: We listen to our team and empower them to act.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Mike Mariola Restaurants is an equal opportunity employer.