Headquartered in Strongsville, Ohio, Repair Authority provides home medical equipment repair services, with additional locations in facilities in Fort Worth, TX and Manchester, TN. Our organization repairs equipment that treats respiratory illnesses and sleep disorders, including ventilators, oxygen concentrators, CPAP devices and more. We play a critical role in ensuring that patients can stay safe and healthy at home.

We are currently seeking a full-time experienced Customer Service Specialist to join our team in Strongsville, OH.

BENEFITS & PAY:

Repair Authority offers a fun and rewarding work environment with opportunities for career advancement and wage growth. As a rapidly growing business, we value team members who can work independently in a fast-paced environment, but support is never far away when needed. You will play a critical role in the company’s success, and your contributions will be appreciated.

• Pay: $18-$22/hour depending on experience
• Medical, dental and vision insurance
• Health savings account
• 401(k) retirement plan
• Paid time off (PTO)
• Life and disability insurance
• Company events

RESPONSIBILITIES:

As a Customer Service Specialist at Repair Authority, you will be the face and voice of our organization, by delivering exceptional customer service that goes beyond expectation. Your dedication to understanding and addressing customer needs will be the cornerstone of our commitment to excellence. Your duties will include:

• Interact with customers via telephone, email, online chat, or in person to provide support and information on services.
• Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
• Ensures that appropriate actions are taken to resolve customers’ problems and concern within company response guidelines.
• Provide administrative and clerical support to multiple departments including sales, operations, customer service, logistics and finance.
• Utilize multiple computer systems to support Repair Authority’s administrative functions, including Microsoft Office and our company’s ERP and CRM systems.
• Perform general clerical and office support tasks such as data entry, filing, producing requested reports, etc.
• Perform other related duties as assigned.

QUALIFICATIONS:

• High school diploma or general education degree or GED
• Minimum of 3 or more years of previous Customer Service experience

of professional work experience with an emphasis on data entry

• Proficient in all aspects of computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, graphics, etc.
• Must be proficient in Microsoft Office.

HOURS:

• Monday through Friday – 8AMto 4:30PM

If you're passionate about delivering outstanding service and building meaningful relationships, this is the perfect role for you. Let's embark on this journey together, where your skills and enthusiasm will make a real impact on the customer experience!

Please submit a resume to apply.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• In-person

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 3 years (Required)

Ability to Relocate:

• Strongsville, OH: Relocate before starting work (Required)

Work Location: In person