Job Overview: We are seeking a dedicated Front Desk Agent to join our team. The ideal candidate will have a passion for hospitality and excellent customer service skills. Responsibilities: - Greet and welcome guests in a friendly and professional manner - Check guests in and out efficiently - Answer phone calls and direct inquiries to the appropriate departments - Assist guests with requests and provide information about hotel services - Handle reservations and cancellations accurately - Process payments and maintain guest accounts - Resolve guest issues promptly and professionally - Perform night audit duties as needed Skills: - Experience in guest services within the hospitality industry - Proficiency in using phone systems and hotel management software - Multilingual abilities are a plus - Familiarity with night audit procedures is advantageous - Strong communication and interpersonal skills - Bilingual proficiency is a bonus - Ability to handle guest relations effectively - Knowledge of hotel operations and procedures - Excellent phone etiquette Join our team as a Front Desk Agent to deliver exceptional service to our guests and contribute to a welcoming atmosphere at our establishment.

Job Type: Full-time

Pay: $15.61 - $16.61 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift

Work setting:

• In-person

Ability to Relocate:

• Philadelphia, PA 19102: Relocate before starting work (Required)

Work Location: In person