The Quality Inn Chester is currently seeking Front Desk Agents, please come to the Quality Inn Chester, located at 12711 Old Stage Road to put in an application. Ability to work a flexible schedule including holidays, weekend, and night audit

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Receives and processes incoming guests

• Ensure a delightful, seamless arrival and departure for our guests.
• Greets guest and processes hotel registration and other transactions
• Keeps current on hotel accommodations, services and local attractions
• Handles all guest compliments, comments, observations and challenges in a timely manner to effectively achieve full guest satisfaction
• Records guest concerns and resolutions
• Works with other departments as appropriate to arrange for services requested by the guest
• Prepares end of shift summaries and communications for management and other shifts
• Encourages day to day up selling of guest accommodations and promotes hotel amenities, food & beverage outlets, hotel services and loyalty program
• Processes customer credit at check-in in accordance with hotel policy and data privacy policy standards
• May be responsible for answering and fielding all calls to the hotel, both internal and external
• Maintains confidentiality of guest information
• Gives personal attention, takes personal responsibility and uses teamwork when providing guest service and experience
• Performs other duties required to provide the service brand behavior and genuine hospitality

REQUIREMENTS:

• Ideal candidate will have a minimum of 1 to 2 years of hotel front desk experience, other hotel experience or experience in a customer service environment
• Strong verbal, written and interpersonal skills
• Works well independently or as part of a team
• Strong attention to detail
• Commitment to exceptional guest service
• Ability to maintain a positive and professional attitude when handling all situations
• Adhere to the policies and procedures of the hotel
• Ability to work a flexible schedule including holidays, weekend, and night audit
• Front Desk: 1 year (Preferred)
• customer service: 1 year (Preferred)

Job Type: Full-time

Salary: From $12.00 per hour

Expected hours: 25 – 40 per week

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Chester, VA 23836: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person

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Job Types: Full-time, Part-time

Expected hours: 40 per week

Schedule:

• Day shift
• Evening shift
• Holidays
• Morning shift

Work setting:

• In-person

Work Location: In person