Respond to and resolve IT support requests from end-users in a timely and

efficient manner.

• Troubleshoot hardware and software issues, providing clear and concise

instructions for issue resolution.

• Collaborate with other team members to escalate complex problems to higher-tier

support as needed.

Install, configure, and maintain desktop hardware, software, and peripherals.

• Assist users with account setup, password resets, and access permissions.

• Conduct training sessions to empower end-users and enhance their technical

skills.

Gain hands-on experience with all three major cloud platforms: AWS, Azure, and

Google Cloud.

• Assist in basic cloud maintenance tasks.

• Basic Linux server administration and maintenance tasks

Maintain accurate and up-to-date documentation for IT processes, procedures, and

configurations.

• Help create technical documentation and manuals for end users.

Bachelor's degree in Information Technology, Computer Science, or related field.

• Proven experience in providing Tier 1 and 2 support in an IT environment.

• Familiarity with cloud platforms and services.

• Strong troubleshooting and problem-solving skills.

• Excellent communication and interpersonal skills.