Description

As a Food & Beverage Manager your professional leadership will develop our team to the next level in delivering exceptional experiences and continuing the Pfister Hotel's reputation of prestigious service that keeps our guests coming back for more. You will assist in overseeing our In Room Dining Services as well as our Club Lounge.

Built in 1893, The Pfister Hotel in Milwaukee has been a hotel icon for nearly 130 years. As one of the best hotels in Milwaukee and the Midwest, we continue to celebrate a grand tradition of gracious service and impeccable style. The Pfister Hotel has received AAA Four Diamond hotel status for 46 consecutive years. The hotel is one of only 11 properties throughout North America to maintain the AAA Four Diamond designation since the inception of the Diamond Rating program in 1976.

What you will be doing:
* Ensuring the highest quality of food and beverage, and service related to the operation.
* Assist with interviewing, selecting, training, supervising, counseling and disciplining staff for the efficient operation of each outlet.
* Interact positively with customers promoting hotel facilities and services. Resolve problems to the satisfaction of involved parties.
* Maintain profitability of the outlets to support hotel operations. .
* Utilize POS system to accurately charge customers, track revenue reports and ensure timeliness of food and beverage. Input and retrieve data and change computer procedures using complex series of keypunches to program system.
* Maintaining a high level of professional appearance, demeanor, ethics, and self-image with yourself as well as subordinates.
* Perform other duties as assigned.

What we are looking for:
* Strong knowledge of Food & Beverage operations and preparation techniques.
* Knowledge of Beverage operations and wines.
* Mathematical abilities in order to determine and track inventory, controls, revenue productions, and other hotel financial statement.
* Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve.
* Position requires 2 years-previous Food & Beverage and supervisory experience.

Benefits:
* A free, well-balanced meal every shift
* Room discounts at Marcus Hotels & Resorts and Historic Hotels of America properties
* Discounts at Marcus Hotels & Resorts restaurants, golfing, skiing and spa
* Discounted parking
* Paid time off
* Medical, dental and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer and 401k with employer match

The Pfister Hotel is an equal opportunity employer.