Description

Job Description

Position: Wahlburgers Manager

Job Summary

This is a full-time management position. The manager must manage operations and deliver an exceptional guest and team member experience; manage, train, and develop team members, and work within all budgeted guidelines. The manager is responsible for performing all tasks and job responsibilities to the highest standards.

Job Functions

General

• Leading and directing the daily operations of your Wahlburgers restaurant, in both the front of the house and heart of the house.

• As part of the management team, assist in the selection, training, developing and motivating team members for operational excellence.

• Ensure the financial and operational efficiency of the restaurant.

• Oversee and assist with the inventory, purchasing, receiving, and storage of Company specified products.

• Achieve budgeted sales and profits goals.

• Maintain professional restaurant and team member image, including restaurant cleanliness, proper uniforms, and appearance standards.

• Uphold restaurant safety, sanitation, and security standards always, including handling chemicals safely.

• Ensure building, equipment, furniture, and fixtures are in good repair, clean and maintained regularly.

Culture

• Upholds FOD Asset Management, LLC Wahlburgers Division’s mission, vision, philosophy and core values through behavior and action.

• Clearly and consistently communicate all company policies and procedures and hold team members accountable for compliance.

• Has a strong presence in all areas of the restaurant to guarantee that the Guests have an outstanding experience every time they visit Wahlburgers.

• Responds to all Guest feedback (Yelp reviews, Google reviews, Guest emails, etc.) in a timely manner. Sets the standard for the restaurant through leadership by example.

• Ensures a safe and harassment-free environment for all Team Members and Managers.

• Understands, complies with, and ensures team members are accountable for:

• All Company policies, procedures, and operating standards.

• All federal/state/local laws and ordinances.

Financial Results

• Manages and adjusts labor on a shift-to-shift basis without compromising the Guest experience.

• Assists with the inventory, purchasing, receiving, and storage of Company specified products.

• Exceptional ability to drive sales through employee and community engagement maintaining a strong presence in the restaurant and community.

Operations/Standards

• Maintains professional restaurant and team member image, including restaurant cleanliness, proper uniforms, and appearance standards.

• Upholds restaurant safety, sanitation, and security standards always, including handling chemicals safely.

• Ensures building, equipment, furniture, and fixtures are in good repair, clean and maintained regularly.

Team Members and Managers

• Hires, trains, coaches, and counsels Team Members and is committed to their professional development.

• Creates Team Member schedules, following established Company guidelines and procedures.

• Clearly communicates to all team members and members of the management team.

• Encourages teamwork and group achievement in a fun team spirited environment.

Qualifications

Job Requirements

• This is a full-time position and requires a flexible schedule and open availability.

• Available to work a wide variety of hours from early in the morning and late at night.

• Standard work week is 40-45 hours minimum, may be more based on business needs.

• High School Diploma or GED, College or University Degree preferred.

• 1-3 years supervisory experience in either a food service or retail environment, including Profit and Loss responsibility.

• Knowledge and ability to perform each position within the restaurant.

• Excellent leadership and motivational skills.

• Must be at least 18 years old.

• Must have reliable transportation.

• Excellent interpersonal/listening/communication skills.

• Excellent problem resolution/Guest recovery skills.

• Attention to detail and analytical skills.

• Ability to inspire cooperation and teamwork through self-confidence, positive attitude, and enthusiasm.

• Experienced and proficient in the use of basic computer technology (i.e., POS systems, Microsoft Office programs, etc.).

• Strong commitment to serving others in the community.

• Acts with integrity and treats others with respect.

• ServSafe, or equivalent state/local approved, food and alcohol safety certified.