TITLE: Customer Service Representative/Teller

REPORTS TO: AVP, Branch Operations

Position Summary

This position provides a variety of professional teller services to the Bank’s customers and accurately and efficiently completes customer transactions. Makes referrals and uses cross-sell opportunities to achieve Bank objectives. Responsible for adhering to policy and procedures to minimize loss to the Bank and maintain cash control of the Bank’s assets. Responsible for interviewing and engaging prospective customers inquiring about opening new accounts. Collects required information from customers and completes the account set up process in accordance with bank policies and procedures.

Duties and Responsibilities

· Provides professional teller services to the Bank’s customers by prompt acknowledgement of the customer, maintaining a friendly and courteous demeanor, ensures customer satisfaction on transaction requests and presents a professional image.

· Accurately and efficiently completes customer transactions, including but not limited to, cashing checks, receiving deposits, change orders, processing transfers, loan payments, cash advances, cashier’s checks, stop payments, and wire transfer requests.

· Orders debit cards and assists with debit card issues.

· Assists customers with online banking.

· Follows department policies and procedures, regulations, and security procedures, completes necessary documents and maintains customer confidentiality.

· Accurately and efficiently completes Currency Transaction Reports and Reg CC forms.

· Responsible for achieving performance standards for referrals and cross-sell of products and services to achieve Bank objectives.

· Processes night depository and mail deposits.

· Balances cash drawer and maintains control and accounting of the Bank’s cash assets.

· Works independently and as a team with excellent time management skills.

· Assists the Assistant Branch Manager in completing day-end processing.

· Performs, at the request of branch management, deposit services and other clerical duties based on branch staffing requirements.

· Interview customers who would like to start checking or savings accounts.

· Ensure the customer understands the various account types, products, services, and programs.

· Manages risk in every customer interaction to detect fraudulent activity to prevent loss.

· Relieves or assists other new account staff as needed.

· Demonstrates initiative and commitment to continuous learning with the ability to adapt to change.

· Answers incoming calls and responds to customer inquiries.

· Ability to work various schedules and on Saturdays.

· Ability to travel to other branch locations as needed to meet staffing requirements.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required.

· High School diploma.

· Minimum of 6 months cash handling experience-prior teller experience preferred but not required.

· Excellent customer service and communication skills.

· Detail oriented.

· Ability to effectively access and interpret information on computer screens, documents, reports, and cash denominations.

· Ability to efficiently operate a PC, calculator, telephone, fax machine, copier, and other office equipment.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel, reach with hands and arms, and see, talk, or hear. The employee is frequently required to stand and walk. The employee must regularly lift and/or move 20-35 pounds and occasionally lift and/or move up to 80 pounds.

This position description does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

The Peoples Bank is an Equal Opportunity Employer

Job Type: Full-time

Pay: $14.00 - $17.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Disability insurance
• Health insurance
• Health savings account
• Life insurance
• Opportunities for advancement
• Paid sick time
• Paid time off
• Retirement plan
• Vision insurance

Experience level:

• 1 year
• Under 1 year

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Glasgow, KY 42141: Relocate before starting work (Required)

Work Location: In person