SUMMARY

The Coordinated Entry system Rapid Rehousing Case Manager - Westside will provide field-based services to single adult individuals experiencing homelessness as they transition to stabilizing into permanent housing. The CES RRH Program offers short to mid-term rental subsidies combined with linkages to employment and services in order to end clients' homelessness as well create longer term self-sufficiency. The CES RRH Case Manager primary responsibilities are to implement housing stabilization plans and coordinate linkage to community based services. Housing stabilization often means working with clients on education, employment and life skills needs to ensure housing retention. Case Managers are also responsible for building and maintaining good working relationships with landlords, management companies, property owners.

ESSENTIAL DUTIES & RESPONSIBILITIES

1. Maintain a case load of up to 20 clients for case management services

2. Develop effective, trusting relationships with program participants

3. Work with clients to implement and update a housing stabilization plan that will maximize housing retention

4. Assist clients with accessing resources and services to increase housing stability (e.g. linkage to primary care physicians, health insurance, food banks, credit repair, legal aid, In Home Supportive Services (IHSS), money management, tenant rights and responsibilities, mental health, benefits enrollment, etc.)

5. Conduct regular home visits and accompany clients as needed to appointments related to housing stability (e.g. Housing Authority appointments, doctor’s appointments, court appearances, benefits hearings, etc.)

6. Provide counseling, instruction, and assistance in the area of increasing independent living skills, life-skills training and financial literacy training to enhance housing stability
7. Assist client in developing and attaining goals related to education, vocational training, and/or employment
8. Provide advocacy as to help mediate issues and barriers between landlord and client

9. Develop and maintain collaborative relationships with partner agencies and service providers within CES to address clients' needs relevant to increasing income, improving daily living skills, and increasing community engagement

10. Participate in case conferences, tenant meetings, staff meetings, and community meetings as required

11. Keep up-to-date, accurate, well-written/well documented case notes; complete all documentation and paperwork in a timely manner; prepare clear and thorough assessments and referrals for inclusion in case files and provide supervisor with any and all information requested in the timeframe given

12. Attend required trainings while seeking out learning opportunities for continued education; staying up-to-date on best practices in ending homelessness and client car

13. Submits accurate and timely documentation for monthly financial assistance requests

QUALIFICATIONS

1. High School Diploma, GED, or Equivalent required

2. Bachelor’s degree in related field (Social Work, Community Organizing, or other Human Services) and one years’ full-time experience working with the homeless, preferably those living with mental illness and / or substance addictions; or an equivalent combination of education and experience preferred

3. Knowledge of homeless social service providers and Coordinated Entry System

4. Able to communicate and interact with subcontractors, housing providers and community partners in a culturally competent manner

5. Detail oriented with excellent time management, organizational, written, verbal, interpersonal, and computer skills

6. Self-starter with the ability to stay ahead of the curve and thrive in fast-paced work environment

7. Able to work effectively with a wide range of constituencies

Preferred Qualifications

Bilingual (English/Spanish)

WORK ENVIRONMENT

1. Combination of field and office environment
2. Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs.
3. On occasion walk or drive to different local sites
4. Will necessitate working in busy and loud environments
5. Will be exposed to elements like cold, heat, dust, noise and odor
6. May need to bend, stoop, twist, and sit throughout the day
7. Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs.
8. On occasion walk or drive to different local sites
9. Will necessitate working in busy and loud environments
10. Will be exposed to elements like cold, heat, dust, noise and odor
11. May need to bend, stoop, twist, and sit throughout the day

RESPONSIBILITIES COMMON TO ALL AGENCY EMPLOYEES

Maintain a safe work environment and confidentiality at all times

Be proactive, creative, and flexible in determining, evaluating, researching, and resolving issues

Organize and prioritize multiple activities to meet all external and internal deadlines

Maintain professional demeanor that reflects positively on the agency

Demonstrate respect and courtesy toward others

Able to thrive in a work environment emphasizing teamwork and collaboration

Respond in a timely manner in all aspects of communication

Work with minimal supervision

Perform other duties as assigned

BEHAVIORS EXPECTED OF ALL AGENCY EMPLOYEES

· Act as Role Models

· Demonstrate a Sense of Responsibility

· Continuously Learn and Improve

· Acknowledge Their Own Areas for Improvement

· Hear and Provide Honest, Direct and Specific Feedback

· Create an Environment Where Every Person is Welcomed, Valued and Respected

· Collaborate

The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.

Job Type: Full-time

Pay: $23.08 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

People with a criminal record are encouraged to apply

Experience:

• Case management: 1 year (Preferred)

Work Location: In person