Title: Case Manager

Program: Access Center

Department: Access, Interim Housing, Mental Health & Sojourn domestic violence services

Status: Full time, Non-Exempt

Schedule: Monday - Friday 8:30AM to 5:00PM and 1st and 2nd Wednesdays of each month 8am-4:30pm

Essential Duties & Responsibilities

Under the supervision of the Program Manager, the Case Manger is responsible for:

1. Work with a diverse and marginalized client caseload experiencing many barriers including homelessness, complex trauma, medical, mental health and substance use needs

2. Ensure that case management services to clients are reflective of the "Whatever It Takes" model

3. Develop effective, trusting relationships with clients using a client-centered approach using best practices that include Client-centered, Motivational Interviewing, Harm Reduction, Non-violent Crisis Intervention, Trauma-Informed Care and Housing First

4. Perform a comprehensive needs assessment (screening and intake) and develop a housing stability plan that is based on client's needs, issues and goals

5. Provide information, direct referrals and linkage, and advocacy to support clients in achieving their goals

6. Assist Clients in applying for and obtaining all benefits to which they are entitled.

7. Coordinate appointments, transportation, and follow-up services for clients to improve access to primary health care, mental health care, substance use services, and other local resources in order to build sustainable community connections and reduce the need for emergency health care services

8. Support Clients by teaching and modeling life skills involved such as budgeting, housekeeping, meal preparation, appointment scheduling, health maintenance, and socialization within communities where they become housed

9. Identify appropriate emergency and permanent housing options for clients

10. Directly transport clients in company van to various agencies and healthcare providers in the greater Los Angeles area to decrease barriers to access and increase community reintegration

11. Maintain accurate documentation of client information and records (intake, referrals, progress notes, service delivery, etc.) (manually and via computerized database system)

12. Co-facilitates Case Management orientation and information sessions

13. Participate in all case file, staff meetings, supervision, team meetings, training, and retreats

14. Participate in on-going self-evaluation, program evaluation, and development/modification

15. Provide Crisis intervention using Non-violent Crisis Intervention techniques

16. Communicate effectively and promptly with management team, peers, collaborators and clients

17. Other duties as assigned

Qualifications

1. Bachelor's degree preferred; or a minimum two years' experience working with homeless individuals, preferably those living with mental illness and/or substance addictions, or an equivalent combination of education and experience.

2. Demonstrated knowledge of issues faced by population served

3. Knowledge of social services agencies, community & housing resources.

4. Able to work in a high tolerance Harm Reduction model with members who have multiple barriers.

6. Ability to self-motivate, learn quickly, work effectively with a wide range of constituencies and be flexible in a fast-paced environment.

7. Ability to handle difficult situations and communicate effectively

8. Commitment to improving the community through empowerment and dignity

9. Computer literate; able to use computerized database system for program participant file management and proficient of Microsoft Word, Outlook, and Excel.

10. Current, valid California Driver's License with an acceptable driving record, and reliable vehicle.

11. Comfortable, able and willing to drive/transport program participants in an agency van.

12. Bilingual preferred, but not required

13. Able to provide cleared TB test & pass a criminal background check.

Work Environment

1. Combination of field and office environment

2. Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs.

3. On occasion walk or drive to different local sites

4. Will necessitate working in busy and loud environments

5. Will be exposed to elements like cold, heat, dust, noise and odor

6. May need to bend, stoop, twist and sit throughout the day

Responsibilities Common to All Agency Employees

1. Maintain a safe work environment and confidentiality at all times

2. Be proactive, creative, and flexible in determining, evaluating, researching, and resolving issues

3. Organize and prioritize multiple activities to meet all external and internal deadlines

4. Maintain professional demeanor that reflects positively on the agency

5. Demonstrate respect and courtesy toward others

6. Able to thrive in a work environment emphasizing teamwork and collaboration

7. Respond promptly in all aspects of communication

8. Work with minimum supervision

9. Perform other duties as assigned

Equal Opportunity Employer

The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.

About the People Concern

The People Concern empowers the most vulnerable among us to rebuild their lives.

One of Los Angeles County's largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.

With compassion and profound respect for those we serve, we provide a fully integrated system of care - including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing - tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn.

The People Concern's model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.

Benefits & Perks

• * Medical Insurance
• * Vision Insurance
• * Dental Insurance
• * Retirement Planning (403b)
• * Paid Holidays
• * Paid Vacation Days
• * Paid Sick Days
• * Employee Assistance Plans (EAP)
• * TELUS Health
• * Flexible Spending Account (FSA)
• * Basic Life / Accidental Death & Dismemberment (AD&D)
• * Voluntary Short- and Long-Term Disability
• * Voluntary Pet Insurance
• * Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More
• * The People Concern University & Certificates
• * Corporate Discounts

ACKNOWLEDGEMENT