Description

Position at The Pasha Group

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Job Summary
The Dispatch Operations Coordinator is responsible for dispatching, tracking, and monitoring the movement of ocean containers between ocean terminals, warehouses, and railroad ramps and for related reporting and communication.
Primary Objectives

• Dispatch, track, trace and monitor containerized cargo.
• Communicate and appropriately escalate information relating to delays and delivery status.
• Ensure transportation management systems contain current, complete data.
• Work with accounts payable team to analyze and resolve invoice discrepancies and exceptions.

Duties and Responsibilities

• Dispatch and monitor containerized cargo using appropriate communication methods to ensure accurate, timely and cost-effective freight movement.
• Follow up with carriers to ensure dispatched loads move as intended. Respond to tracing requests from internal and external customers and traffic management offices.
• Update computer systems and Transportation Management Systems (TMS) and maintain daily performance records, control logs, and dispatch-related file systems.
• Track and monitor movements to and from destinations, working closely with internal dispatchers and intermodal carriers.
• Notify dispatch, sales teams, and customers of any rail delays and work to effectively resolve them.
• Collaborate with other Liner support teams to maintain customer relationships. Establish and maintain high levels of customer service and touch points on all transportation issues.
• Work with customers and vendors to effectively resolve line haul transportation issues.
• Examine vendor invoices and ensure the TMS reflects the correct costs.
• Other duties as assigned.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education

• High school diploma or equivalent (HSED) required

Work Experience

• 2 years of related experience in a high-volume customer support, transportation, logistics, dispatch or similar role. required

Required Knowledge, Skills and Abilities

• General knowledge and understanding of containerized cargo operations, practices, and systems.
• Demonstrated ability to identify, research, and resolve problems using logic and reasoning to review related information, evaluate options, and implement solutions.
• Ability to work and collaborate in a dynamic, team-oriented work environment.
• Ability to provide excellent customer service.
• Ability to work with numbers, details, and procedures, to perform audits and data entry.
• Strong organizational, problem solving, and multi-tasking skills with a keen eye for detail.
• Effective business communication, including verbal, written, and interpersonal, skills.
• Strong critical thinking and problem solving skills.
• Fast and accurate data entry skills.
• Demonstrated expertise with Microsoft Office products at the following levels: ? Outlook, Word: Basic ? Excel: Intermediate

Preferred Knowledge, Skills and Abilities

• Drayage dispatch experience with international ocean liners and terminals preferred

Competencies

• Delivers Results Rigorously drives self and others to achieve high levels of individual and organization performance.
• Practices our Values Supports and models The Pasha Way; conduct reflects Excellence, Honesty, Integrity, Innovation and Teamwork.
• Focuses on the Customer & Market Continuously evaluates what is important to the customer/client and develops products or solutions that exceed expectations.
• Makes Sound Business Decisions Makes timely and well-informed decisions that advance critical priorities, capitalize on new opportunities, and resolve problems.

PHYSICAL DEMANDS, WORK ENVIRONMENT, AND TRAVEL
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Hear and speak with sufficient clarity to understand and engage in telephonic information exchange; hear and understand verbal instructions; give and receive information verbally in person or via communication device - Often
• Walk/travel within office environment, crouch/bend to access floor-level storage - Often
• Use hands/fingers to operate office equipment, type/complete data input, write - Often
• Reach with hands, arms; lift, move and manipulate objects weighing up to 20 lbs - Regularly
• Sight sufficient to read instructions, documents, and screen-based information - Often
• Use hands/fingers to manipulate and file documents, folders, small objects - Regularly

Working Environment
This role requires work that may involve the following environmental conditions:

• Corporate office environment
• Work days and hours may vary to accommodate operations.
• Work schedule may include days, nights, weekends, and holidays.

Screening Requirements
Background Checks
Must be fully vaccinated against COVID-19, except as prohibited by law.
The information included in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive or exhaustive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
The applicable salary range is aligned to one of 5 zones according to a cost of labor index for the geographic location of the role. Starting pay for the successful applicant will depend on a variety of job-related factors, which may include related experience, education and training, location, business needs, or market demands. The expected salary range for this role is set forth below. Ranges may be modified in the future.
Zone 3: Starting rate $20.00; up to $24.00 for highly qualified candidates
The Pasha Group family of companies are EOE/AA Employers - Minority/Female/Veteran/Disabled/and other Protected Categories