Member Services (Customer Service) Associate

Summary :

This is a full-time Temp-to-Hire position that provides administrative support to the Member Services Department.

Tasks / Responsibilities :

• Answer questions and resolve issues based on phone calls and other member inquiries
• Document and track contact with members
• Exhibit flexibility necessary to ensure customer focused quality
• Such other duties or tasks to assist the department as may be necessary Skills / Requirements :
• Must be proficient in MS Word, Excel, and Outlook.
• Excellent verbal and written communication skills required.
• A professional appearance and telephone manner is essential.
• Must have a good command of the English language, oral, and written.
• Must be able to work in a fast-paced environment with demonstrated ability to handle multiple tasks.
• Ability to maintain confidentially
• Needs to be receptive to and accepting guidance from others
• Ability to deal with difficult people and their problems
• Able to work well in a team environment
• Able to work in a diverse group of people
• Intermediate level of proficiency in Microsoft Office programs
• Having insurance and / or benefits experience and have had insurance or member claims call center or phone experience will be given preference Physical Demands :
• Be able to sit for long periods of time targeted maximum to $22 / hr DOE

Last updated : 2024-04-23