Overview:

We are seeking a highly organized and customer-focused individual to join our team as a Front Desk / Concierge Agent. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a smooth check-in and check-out process as well as booking dining and activity reservations. If you have excellent communication skills, attention to detail, and enjoy working in a fast-paced environment, we would love to hear from you!

Duties:

- Greet guests in a friendly and professional manner

- Check guests in and out, ensuring accurate and efficient processing

- Answer phone calls and respond to guest inquiries

- Assist guests with reservations, changes, and cancellations

- Provide information about Homestead amenities, local attractions, and directions

- Handle guest complaints or concerns with empathy and professionalism

- Maintain a clean and organized front desk area

- Assist with administrative tasks such as filing, data entry, etc.

Qualifications:

- Previous experience in a customer service role is preferred

- Strong computer literacy

- Excellent communication skills, both verbal and written

- Ability to multitask and prioritize tasks effectively

- Attention to detail and accuracy in handling guest information

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.

Job Type: Part-time

Expected hours: 24 per week

Schedule:

• 8 hour shift

Experience:

• Customer service: 1 year (Preferred)

Ability to Commute:

• Hot Springs, VA 24445 (Preferred)

Work Location: In person