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What do you get when you combine someone that wears a lot of hats with a customer service enthusiast? At The Orsus Group we call that a Background Check Specialist. You’ll be involved in a variety of areas within the background screening process and have responsibilities that include verifying and analyzing data and gathering documentation to help complete consumer reports on behalf of our clients. Being versatile and taking the client reports from start to finish will mean your knowledge will soar at The Orsus Group!
The Background Check Specialists work as a team with their Lead to provide efficient turnaround time and customer service to our clients.
This role will have access to confidential and private information. As such, the Background Check Specialist must maintain high standards of ethics and confidentiality.
Key Areas of Responsibility
Service and Processing
· Serves as subject matter expert (SME) regarding The Orsus Group’s Processing policies, procedures, and technology
· Process and enter information regarding background screening reports
· Review records and filter information reported to clients
· Analyze, quality check and adjudicate background screening reports
· Respond to client, consumer and vendor inquiries via phone and email within established response times
· Communicate with clients and consumers regarding status of orders, missing information and disputes
· Escalates any consumer disputes to Compliance Team
· Update and respond to emails using Outlook email (internally) and our email ticketing system (externally)
· Some communication with external vendors and courts
· Communicates to Lead if unable to achieve a timeline or to resolve an issue
· Assist with assigned client and office tasks and projects
· Perform other duties as assigned
Teamwork and Collaboration
· Promotes and maintains an engaging team atmosphere by acting and communicating in a professional, positive manner
· Back up team members as needed to ensure all Background Check Specialists have support needed to operate effectively and efficiently
· Attend and actively participate in staff and team meetings, offering ideas, insights and recommendations on topics that ultimately impact the overall quality of the organization
· Continuing professional development of self to become the subject matter expert for assigned client accounts and industries
Position Requirements
· Consistently demonstrate the ability to successfully move into problem-solving mode whenever challenges or concerns arise to provide solutions for our client reports
· Must be highly detail-oriented and strong capability to balance multiple tasks
· Strong customer service skills with the ability to resolve questions, concerns and issues
· Must have strong written and verbal communication skills
· Strong analytical and problem-solving skills
· Must be proficient in Microsoft Word and Excel with the ability to learn custom software solutions
· Ability to work as a team player required
· High School Diploma or equivalent required; Associates degree or higher in a related field is preferred
· Experience and/or education in Human Resource, Criminal Justice and/or General Business Administration preferred
This is an in-office position for training and could become hybrid after a period of time.
Job Type: Full-time
Pay: $15.00 - $16.00 per hour
Expected hours: 40 – 45 per week
Benefits:
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Ability to Relocate:
Work Location: In person
Full Time
$45k-59k (estimate)
03/01/2023
04/28/2024
The job skills required for Background Check Specialist include Customer Service, Background Check, Verbal Communication, Problem Solving, Collaboration, Insight, etc. Having related job skills and expertise will give you an advantage when applying to be a Background Check Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Background Check Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Background Check Specialist positions, which can be used as a reference in future career path planning. As a Background Check Specialist, it can be promoted into senior positions as a Recruiting Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Background Check Specialist. You can explore the career advancement for a Background Check Specialist below and select your interested title to get hiring information.