Major Automotive supplier is looking for a Customer service person to:

Essential Functions:

· Assure production requirements are shipped to the customer as released to ensure 100% on time delivery requirements

· Leads customer driven requirements such as: FMC-DDL, Visteon DDL, DCX’s system requirement’s, Valeo WEB-EDI, etc.

· Back up to Shipping and Receiving Supervisor in the event of a call-off or scheduled vacation day.

· Inputs manual releases as received and reconciles any release or accum issue.

· Maintains premium freight log.

· Effectively respond to schedule changes prompted through quality rejections, production increases, schedule changes, delivery issues, etc.
· Communicate with Manufacturing Manager, Supervisors, Shipping/Receiving, QA and Purchasing on scheduling issues.

· Helps coordinate and organize the NAFTA requirements by meeting assigned deadlines.

· Notify customers of late, missed or short shipments.

· Vendor releases reviewed and maintained to ensure on time delivery of materials or of parts.

· Assist, as appropriate, in problem solving activities

· Responsible for following all internal and OSHA required safety procedures

· Adherence to all company policies and procedures (ie, Quality Manual, Associate Handbook, etc)

· Maintain high standards of housekeeping in work area

· Support plant activities toward achieving customer awards and Quality registration (ie, QS 9000, Gold Pentastar, etc.)

· Helps the overflow of telephone calls to the operator.

· Interface with customers, contractors and suppliers as appropriate

· On call 24 hours for customer expedites

· Monitors SMART/PC Portal system on a weekend rotational basis with other customer service representatives.

Qualifications:

· High school diploma or general education degree (GED); or three to five years related experience and/or training; or equivalent combination of education and experience.
· Knowledge of EDI systems and related current customer requirements.

· Computer literate.

· Thorough understanding of customer releases.

· Knowledge of MRP system

Job Type: Full-time

Pay: $65,000.00 - $72,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• customer service: 2 years (Required)
• manufacturing: 2 years (Required)
• Shipping & receiving: 1 year (Required)

Work Location: In person