1 Personal Lines Insurance Customer Service Rep Job in Hattiesburg, MS

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Personal Lines Insurance Customer Service Rep

The Nowell Agency Inc

Hattiesburg, MS | Full Time

$33k-43k (estimate)

1 Month Ago

Personal Lines Insurance Customer Service Rep

The Nowell Agency Inc Hattiesburg, MS

$33k-43k (estimate)

Full Time | Insurance 1 Month Ago

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The Nowell Agency Inc is Hiring a Personal Lines Insurance Customer Service Rep Near Hattiesburg, MS

This position is available at our location in Hattiesburg.

6645 Hwy 98 West, Ste. 1

Hattiesburg, MS 39402

601.264.8494

Job Description:

Knowledge, Skills and Abilities

Self-starter with the ability to influence others positively

Ability to set priorities and manage work flows to ensure efficient, timely and accurate processing of transactions

Maintain cordial and effective relationship with clients, co-workers, carriers, vendors and other business contacts

Good effective communication skills to include both written and verbal communications

Property/Casualty Agents License

Able to analyze information and problem solve

Capability of working in high pressured, fast paced, environment with significant number of disruptions

Word processing skills are a must

We utilize Applied Epic. While knowledge of this systems is a plus, we will offer training

Responsibilities

Provide outstanding customer service to all clients, consistently working to ensure 100% customer satisfaction and retention

Provides technical support to Sales Executive

Maintain customer’s account on agency automation system, documenting conversations

Processes incoming mail and phone requests, responding promptly and appropriately

Completes applications with underwriting acceptability with emphasis on completion and accuracy

Markets to carriers in coordination with Sales Executive with follow ups to ensure timely receipt of quotations and policies

Process renewals in coordination with Sales executive

Prepares summaries of insurance, schedules and proposal as needed

Orders and issues binders, certificates, policies, endorsements, and other related items; verifies their accuracy and forwards them to client with appropriate correspondence

Checks policies; facilitating corrections when necessary and coordinates transmittal for policies

Review audits of policies; verifies accuracy and facilitates corrections if needed between client and carrier

Invoicing and pursuing prompt payments

Assist clients in submitting first reports of claims, facilitates prompt response from carrier staff and follows up on claims status

Actively reviews coverages for possibilities of rounding out accounts

Requirements

Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
Be a great self-starter with a sense of urgency.
A Property & Casualty license is preferred but will train good individual.
Follow through and exceed current and prospective client expectations.
Responds to all inquiries, cancellation requests, and sales requests within a specified time frame.

About The Nowell Agency Inc

Our Agency is located across Mississippi specializing in Auto, Home, Life, and many insurance products. We care about our clients, and it shows in our results as we have achieved many awards since opening our doors. Our dedicated staff works incredibly well as a team and always puts the customer first. Apply to join our team today with an email to stacy.beckwith@nowellagency.com.