TITLE: Front Desk Agent

JOB TYPE: Part-Time, seasonal (May-December)

HOURS: Typically 8-hour shifts between the hours of 7am and 11pm

PAY RATE: Beginning at $17.50/hour, adjusted based on experience

The Nonantum Resort is an equal opportunity employer. We are committed to maintaining an inclusive environment for all employees. If you are kind and hardworking, come as you are. You have a home here.

ABOUT US: At The Nonantum Resort, we strive to provide memorable, high-quality experiences to our guests while maintaining a friendly and respectful work environment. The Front Desk is the heart of the Resort, and it is our goal to exceed expectations with every interaction.

ABOUT THE JOB:

• Welcome and greet guests upon arrival and each time guests pass through the lobby.
• Perform check in/out and reception/concierge duties.
• Assist guests with general services and questions about the hotel and the area.
• Exceed guest expectations at every turn.
• Handle challenging situations independently and courteously to ensure a mutually agreeable resolution.
• Take initiative and recognize the needs of others. Assist coworkers with tasks to keep the resort running smoothly.
• Work collaboratively to facilitate optimal guest satisfaction.

ABOUT YOU:

• Proven computer skills. Prior experience with resort management software a plus
• Ability to communicate effectively in person and on the phone with people of all ages
• Success with handling multiple tasks with attention to detail
• Comfortable with guest recovery
• Confident asking for help when necessary
• Aptitude for learning new skills
• Ability to work with others both inside and outside your department
• Ability to stand for multiple hours at a time without fatiguing
• Flexible schedule strongly preferred. All Front Desk Agents are expected to work a combination of days, evenings, weekdays, and weekends

BENEFITS:

• Staff meals
• Discounts on rooms, meals, and gift shop goodies
• Flexible scheduling
• Health/dental/vision insurance 401(k) for full-time employees
• Opportunities to further education and professional development
• Fun, collaborative work environment

This job description reflects the general duties of the position but is not a detailed description of all duties which may be inherent to the position. The Nonantum Resort may assign reasonably related additional duties to individual employees. The Nonantum Resort reserves the right to conduct a comprehensive background investigation; employment may be contingent upon the results of this investigation. Candidates must be eligible to work in the United States of America. The Nonantum Resort does not offer sponsorship for most employment visas.