Job Summary

The primary focus of this position is the adjudication of all death, disability, and medical claims.

Principal Duties and Responsibilities

• Adjudicates Traditional Life, Variable Life, and Annuity death claims.
• Calculates complex policy change work, which includes computing new premium, loan adjustments, manual death benefit calculation, rider costs, rider changes, cost basis, taxable gain, annual/partial dividend amounts, and cost of insurance.
• Receives claims calls from customers and resolves inquiries over the phone and in writing.
• Advocates the use of the Concierge Account for payment to beneficiaries whenever it is appropriate.
• Works with other areas of the Company in the development of new products and/or amendment of existing products, advocates for the needs of the Department and insuring that new products and amendments appropriately address the need to accurately and quickly adjudicate claims.
• Participates in projects as required by management.
• Provides training to new hires and provides training/cross-training to coworkers.
• Recommends and assists in implementing procedural changes to enhance profitability and productivity.
• Perform other duties as assigned

Knowledge, Skills and Abilities

• Possesses strong adaptability skills to adjust to a fast paced, changing work environment and must be resilient when facing frustration or adversity. Must demonstrate effective time management skills to prioritize individual and Department work assignments.
• Demonstrates strong interpersonal skills and helps peers and work effectively with a varied range of contacts both inside and outside the Company. Excellent verbal and written communication skills and tact to deal effectively with the bereaved and disabled.
• Skill in conducting technical research which crosses multiple areas of the Company regarding procedures or contracts.
• Thorough knowledge of SEC regulations and tax laws governing Variable processing of annuities and claims as well as laws governing claim issues involving divorce, contestability, etc.
• Exercises sound judgment when dealing with customers who voice a complaint, appeal or request exception handling of their claims. Demonstrates responsibility by follow-up on problems and issues.
• Understanding of corporate organization as a whole as a high degree of interaction is required among all departments including Actuarial, Underwriting, Law, Agents, Financial, and Administrative Services.
• Maintains Production Level and Quality Level as dictated by departmental guidelines. Overtime required in order to meet Corporate, Unit, State, and SEC deadlines for adjudication of claims.
• Pursues ICA Claims designation and continuing education courses such as LOMA, ICA, NASD preferred, not required.

Compensation

Nassau maintains a holistic compensation philosophy focused on competitive base salaries, performance driven incentives, and unique professional development opportunities. The combination of compensation, benefits, and an entrepreneurial culture along with related experiences is key to recruiting and retaining talent. Our compensation system is designed to reward performance, support development and job growth, and compensate individuals relative to their contribution to our organization. The anticipated salary for this position is $42,000.

Visit our Careers page and apply online at http://www.nfg.com/.

Based in Hartford, CT, Nassau Financial Group is a growth focused and digitally enabled financial services company with three distinct and closely connected businesses: insurance, reinsurance, and asset management. Nassau was founded in 2015 and has grown to $1.5 billion in total adjusted capital and $23.3 billion in assets under management.

As part of a young and growing financial services enterprise, our employees are tapping into a new entrepreneurial spirit while they build on a long track record of putting customers first, understanding the evolving income and protection needs, and developing quality products to meet those needs.

Nassau provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.