Customer Service and Sales Support Representative 

Position Description: 
If you are looking to break into the cannabis industry, or already have prior knowledge in the industry, a customer service and sales support representative may be for you. We are looking for individuals that have only the highest expectations in customer service. We are looking to serve the community we are in with exceptional pricing, customized service and fun environment. 

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Ensuring customers are greeted as they walk through the door
• Providing customers with personal knowledge and assist in the needs they are seeking. 
• Providing exceptional customer service to support sales goals. 
• Processes customer orders and payments utilizing POS software
• Operate, maintain and close cash till and deposit end of daily earnings.
• Assists management staff with daily operational needs. (This includes assisting in other departments when needed)
• Maintain a clean and professional environment for patients.

KNOWLEDGE, SKILLS, & ABILITIES:

• Knowledge of the uses of medicinal cannabis and different consumtion methods
• Knowledge of cannabis brands and products available on the Michigan market.
• General knowledge of cannabis product regulations including dispensing procedures
• Demonstrate the ability to operate Point of Sale and other computer systems while assisting patients.
• Excellent communication, customer service, and sales skills.
• Basic knowledge of Microsoft Office.
• Ability to work in a faced paced environment.

Benefits:

• Employee discount
• Flexible schedule
• Health insurance
• Dental insurance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Night shift
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)