Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30 years of success in the industry.

Responsibilities:

• Respond to incoming facility requests via phone, email, and walk-up.
• Track all phone, email, and walk-up requests for monthly metrics.
• Process incoming facility requests into the client software.
• Distribute facility requests to client approved vendors.
• Monitor facility requests assigned to client-approved vendors and update customers.
• Answer facility-related questions via phone, email, and walk-up.
• Escalate facility-related requests from VP level or higher to corporate real estate contact.
• Contact client escort for all visitors or provide escort as needed.
• Handle incoming and outgoing messenger requests.
• Work with security and communicate any security breaches or accidents.
• Retrieve live checks based on the identification of the user at the window and maintain signatures.
• Answer questions and provide a positive experience to both external and internal customers.
• Provide backup to the Switchboard role.
• Schedule requests for hoteling offices.
• Track the number of appointment requests for monthly metrics.
• Create hotel signage and place.
• Ensure hotel spaces remain unlocked with drawers locked.
• Work with IT department to escalate any issues with copiers/printers.
• Entry and management of all PM tickets.
• Other duties as assigned by management.

Qualifications:

• HS Diploma or equivalency required.
• Working knowledge of mail/distribution basics or office experience equivalent.
• Working knowledge of Microsoft Products including: Word, Excel, Outlook, and Teams.
• Must demonstrate exceptional customer service skills; adaptable to a dynamic environment while possessing strong interpersonal skills.
• Must be able to learn new skills quickly.
• Flexible and able to juggle multiple, and at times, conflicting priorities.
• Strong initiative required; ability to work independently with minimal direct supervision.
• Able to remain diplomatic in stressful situations; team oriented and has the capacity to build strong working relationships both within the team and with external stakeholders/customers.
• Exhibits superior verbal and written customer service skills.
• Maintains confidentiality while working with highly sensitive materials.
• Able to walk, bend, kneel, stand, and/or sit for extended periods of time.
• Able to lift or move 50lbs or greater at times.