The Physical Security Lobby Lead is responsible for the Palo Alto and Austin lobby operations. The coordinator works congruently with SAS Management to support Global Safety & Security Operations. The Lobby Lead ensures that the employees, contractors, and visitors safety and security needs are met while at work at the Palo Alto and Austin locations.

Monday-Friday 8am-5pm

PRIMARY DUTIES

• Coordinate and update the activities listed in the Front Desk Manual
• Assist front desk lobby personnel during breaks and lunch, by covering the front desk
• Manage the site key control and work with facilities personnel to provide monthlyupdates to the inventory database
• Provide backup coverage during special events at the Palo Alto site as well as off sitecoverage during team events and outings
• Maintain site Badging Program for the site as well as support the Americas Region
• Collaborate and respond to requests from e-staff and customers during board meetings,executive briefings, and special events
• Update Standard Operating Procedures for the team
• Identify, investigate, resolve incidents/breaches and prepare reports
• Coordinate weekly 1:1 reviews with Austin and Palo Alto security personnel
• Plan for coverage when security personnel is on leave or sick
• Attend daily pass downs with HQ Workplace Solutions Staff
• Coordinate daily pass downs with the Bangalore GSOC every morning and afternoon
• Manage annual goals and training of the front desk security personnel

Qualifications

• Knowledge on relevant Systems, technology and equipment (e.g. Access Control, CCTV
  etc)
• Excellent knowledge of lobby safety and security controls and procedures
• Excellent communication and interpersonal skills
• Outstanding organizational skills
• Ability to work nights, weekends and holidays as operational need dictates

Education and Experience

• High school diploma. Associate's Degree is a plus
• 3-5 years of experience in security management/transportation/lobby ambassador or
  similar position