Hey there! Are you a hardworking and enthusiastic individual looking for a job in a small but mighty community-owned grocery store in downtown Kansas City, Kansas? Then, we have the perfect position for you!

As a Store Manager, you will be responsible for overseeing the daily operations of our store and managing a team of dedicated grocers. Your main goal will be to ensure that the store is always welcoming, fully stocked and sparkling clean. You will work closely with local and regional distributors and use your excellent organizational skills to manage orders, deliveries, and inventory to keep our shelves full of fresh produce, meats, deli and bakery products

In this role, you will also be responsible for hiring, scheduling, training, and coaching your team members to provide our customers with the best possible experience. You will work in a fast-paced and exciting retail environment, where meeting the needs of shoppers, employees, co-op owners, and community partners is key.

As our Store Manager, you will report directly to the Director of Operations. Our work culture is friendly, inclusive, and focused on employee growth and development. So, come join our team and make a positive impact in the communities our co-op serves. Apply now!

Primary Duties & Responsibilities

• Provide exceptional, prompt, and friendly service in person and over the phone.
• Calmly, courteously, and tactfully handle stressful situations and make a positive impression on staff and customers.
• Observe, adjust, and delegate tasks based on customer flow and store priorities.
• Lead the team to achieve cost, margin, expense, and labor targets.
• Provide coaching and support training and skills development within the team.
• Support and lead initiatives for improving store processes.
• Manage severe weather, shoplifting and disruptive situations, troubleshooting or correcting mechanical failure of department equipment, and communicating maintenance needs.
• Comply with safety procedures and identify unsafe conditions; report and manage safety risks (ex: items in need of repair, customer or employee accidents, safety risks or issues including robbery, theft, or fraud).
• Gain and maintain knowledge of cooperative ownership and business model practices.
• Gain and maintain knowledge of products sold within the store and be able to respond to questions and make suggestions about products.
• Stay current with present, future, seasonal and special promotions, and ads.
• Willing to work weekends and holidays.
• SMS point of sale experience.
• Cash handling experience.

Physical Requirements, Working Conditions Equipment.

• Work requires standing / walking for 90% of the shift.
• Work requires the following motions: lifting up to 50 lbs., bending, twisting, squatting, and reaching; hand use: single grasping, fine manipulation, pushing, and pulling.
• Exposure to temperatures: <32 degrees Fahrenheit (freezing), 32-40 degrees Fahrenheit (refrigerators), >90 degrees Fahrenheit.
• Ability to work in a wet and cold environment.
• Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery.
• Must be able to work with various cleaning solutions, safely use sharp tools, and carefully operate all production equipment.

Storewide Standards & Values
All co-op staff are expected to model and demonstrate the co-op's values of hospitality, inclusion, and accountability.

Essential Qualifications, Skills, & Experience

• Past work record reflects dependability and integrity.
• Availability of 40 hours/week
• Flexibility of schedule to adapt and respond to the needs of the store.
• Exceptional customer service skills
• Effective organization and time management skills
• Proven ability to follow through on commitments, prioritize and reprioritize as necessary.
• Excellent interpersonal, motivational, team building, and customer relationship skills
• Must have the ability to read written and interpret verbal or demonstrated instructions; write identifying information and make requests verbally or in writing.
• Must be able to solve practical problems and work towards solutions.
• Must be able to perform simple addition and subtraction, as well as counting and recording.
• Flexibility to adapt and respond to the needs of the team.
• Proficient computer skills including Microsoft Office Suite, Outlook, inventory software and applications.
• Ability to craft systems and standard operating procedures related to retail operations.
• Previous background and/or familiarity with retail operations
• Industrial or commercial receiving and inventory control
• Intermediate skill interpreting and analyzing financial data and budgets.

About Us
Who says fresh, local, and organic has to be exclusive? Not us. At The Merc Co op, we want to welcome everyone to the table where great food is served. We think that all of us, every parent and caregiver, every coach, every friend, every teacher, and every kid are hungry for affordable, healthy, delicious food. Our co-op is on a mission to make sure that everyone in our community has access!

The Merc Co op is owned by our community, not some corporate office 1,000 miles away. So, instead of focusing on Wall Street investors, we focus on what our neighbors want — nourishing everyone according to their budget and cooking style. We know how to get the best local food because we know our farmers by name. And we’re passionate about giving back to our community because we know that good food is just the beginning of what we can achieve by working together. So, if you want the neighborhood gathering place for fresh, healthy, and delicious food, our doors are wide open — to everyone.

Job Type: Full-time

Pay: $45,000 - $60,000 per year

Benefit opportunities include:

• 20% Employee Discount at both locations
• PTO
• Medical, Dental, STD, LTD, Vision insurance
• Free Life Insurance
• Pet Insurance
• 401(k) retirement plan with up to 3% match
• Birthday and Service Anniversary Recognition
• up to 8 hours Community Outreach incentive pay
• Employee assistance Program
• access to several personal and professional development training courses

Experience level:

• At least 18 years old and 3 years of retail management experience

Weekly day range:

• Monday to Friday
• Rotating weekends
• Weekends as needed

Ability to commute/relocate:

• Kansas City, KS 66101: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 3 years (Preferred)

Work Location: In person