JOB TITLE: Chief Program Officer
FLSA STATUS: Exempt
PROGRAM: Housing, Rehabilitative, Peer, and Care Management
HOURS PER WEEK: 35
REPORTING RELATIONSHIP: Chief Executive Officer
LOCATION:In-person
Join our Team! Join us at The Mental Health Association of Westchester (MHA), where our mission is to promote mental wellness through advocacy, community education, and direct services. We empower individuals and families on their unique journeys to recovery, honoring their rights to self-determination, choice, and collaboration. With evidence-based practices and a focus on trauma-responsive care, our dedicated team provides comprehensive services to thousands and fosters independence and resilience within our community. If you're passionate about making a difference in mental health and creating brighter futures for individuals and families throughout the Lower Hudson Valley region, apply today!
SUMMARY Of DUTIESThe Chief Program Officer (CPO) is responsible for all aspects of non-clinical services, rehabilitative services, housing services and programs, peer services, adult care management services, and overseeing designated administrative functions. The CPO will lead, manage, and coordinate the work of multiple program areas and is responsible for successful cross-coordination between other departments. The CPO is responsible for the overall executive oversight and supervision of the aforementioned program areas, services, staff, and volunteers.
SPECIFIC DUTIES And RESPONSIBILITIES

• Executive responsibility for program development, budget development and implementation, compliance with external accountability sources, program monitoring, maintaining the highest standards for treatment, and continuous quality improvement.
• Maintain a high level of fiscal responsibility.
• Establish annual program continuous quality initiatives and monitor results.
• Communicate, execute, and sustain program and strategic initiatives.
• Translate strategies into actionable and concrete action plans.
• Establish and execute new program protocols and practices, ensure all standards of care are followed, and assure staff receive and utilize advanced training opportunities.
• Partner with the Chief Digital, Compliance, and Privacy Officer and Sr. Director of Quality Assurance to ensure that key program metrics are established, collected, analyzed, and utilized to drive improvement and change in programs.
• Raise the profile, internally and externally, of the agency’s programs and services.
• Partner with the Advancement Department and assist with writing grants for new lines of business.
• Participate in developing external relationships to ensure new opportunities for innovation and program expansion.
• Represent the agency by participating in relevant community meetings.
• Represent the organization externally across a wide range of stakeholders.
• Serve as a liaison to local key government agencies or other community partners.
• Coordinate and analyze program data to inform the programmatic and operational decision-making process.
• Executive oversight and adherence to program contracts with DCMH, DSS, and others.
• Follow established agency policies and maintain the highest professional standards.
• Establish and maintain a culture that is recovery-oriented, trauma-informed, and grounded in service excellence.
• Provide supervision, mentoring, coaching, and performance reviews for all direct reports.
• Provide reports to the board of directors and attend board meetings or committees as needed.
• Responsible for adhering to all standards and guidelines established by applicable regulatory authorities i.e., OMH, DOH, and DCMH.
• Other related duties as guided by the Chief Executive Officer.

REQUIRED KNOWLEDGE And SKILLS

• Extensive experience in program management.
• Effective verbal and written communication skills.
• Excellent organizational and interpersonal skills.
• Strong attention to detail.
• Effective crisis intervention skills.
• Problem-solving skills.
• Effective leadership skill and management practices:
• address interpersonal barriers and strengths in his/her/their staff
• empower those receiving supervision;
• provide constructive feedback to direct reports;
• understand employment and labor laws.

• The CPO must have excellent skills in utilizing Microsoft Office and Electronic Health Record systems; Knowledge in Netsmart myEvolv is preferred.
• The CPO is a skilled manager with experience interacting with other executive team members.

Qualifications

• The CPO shall be an experienced mental health professional as defined by Part 585 of the OHM regulations. A licensed LCSW, LMHC, LMSW, or PHD is preferred.
• The CPO must have at least 5 years of experience in upper management-level positions.
• The CPO must have excellent written and verbal communication skills.
• Must be reliable and able to work independently and understand the importance of maintaining confidentiality.
• The CPO must have a valid Driver’s License and a driving record that is satisfactory to our
• insurance carrier.
• The CPO must maintain current New York State Defensive Driving certification.
• The CPO must be cleared by the NYS Justice Center through fingerprinting for a Criminal History Records search.
• The CPO must be cleared by the NYS Office of Children and Family Services for instances of child abuse and/or neglect.
• The CPO must be legally eligible to work in the United States.

The Mental Health Association of Westchester is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. The Mental Health Association of Westchester is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request a reasonable accommodation, you may contact the Human Resources Department via telephone at 914-345-5900 or via e-mail at hrsupport@mhawestchester.org .