• Develop systems for managing and tracking data quality, service delivery standards, and reporting. Collaborate with leadership in developing and utilizing program evaluation frameworks that assess strengths and identify areas for improvement.
• Apply and integrate up-to-date quality management, data analytics, program evaluation, and other knowledge management and informatics tools to the work of the OPTIC Department.
• Develop, maintain, and analyze data assuring data integrity and accuracy. Analyze information and synthesize reports across OPTIC Department, including reports that are required by grant partners, internal service delivery reports, and ad hoc reports. Present data in an effective and understandable way and assist others in understanding how data can be used to lead improvement.
• Conduct basic to advanced analysis of key metrics and program data to identify trends, make predictions, and calculate targets related to training. Provide strategic recommendations to leadership based on data and analysis.
• Provide information and data support for quality improvement initiatives focused on training programs. Collaborate with directors and managers to improve the implementation of quality improvement processes.
• Maintain up to date knowledge and high proficiency of multiple databases and platforms used throughout MHAAO including, but not limited to, JotForm, LearnWorlds, RealD platforms and Microsoft.
• Collaborate with directors and contractors/funders regarding reporting, database utilization/capacity, and data quality.
• Develop physical and electronic forms related to documentation, consent forms, due diligence, Standards of Practice, applications, and other forms/releases/waivers related to training services,
• Oversee the collection and maintenance of data and records related to OPTIC department, including the storage of historic data in compliance with Oregon Administrative Rules and other certifying bodies.
• Maintain an understanding of service delivery methods and measures across OPTIC department and collaborate with directors on policies, procedures, and standards related to data and record operations.
• Conduct regular audits of data quality and training statistics by cohort and staff at least quarterly and as deemed needed by Director of Training & Outreach. Prepare and support data, compliance, and reporting aspects of external audits.
• Support the Director of Training & Outreach with PWS Training becoming a Nationally Approved Training course, outreach to other states and maintaining certifications data requirements.
• Assists with other quality improvement and data projects as assigned.

• 3-5 years of combined experience in the field of mental health and/or addictions recovery, program coordination, quality improvement/assurance, program evaluation, data analysis, and technical support experience, required.
• Bachelor’s degree or higher in related field, or equivalent experience, preferred.
• High proficiency in utilizing operating systems and software related to the gathering, tracking, and analysis of services delivery and program administration data including Electronic Health Record technologies, Excel, Microsoft Operating Systems, Android OS, and Apple iOS
• Demonstrated knowledge of HIPAA and 42 CFR Part 2
• Demonstrated success at working effectively in a diverse, collaborative team environment, with skills in promoting inclusion and cultural responsiveness.
• Experience in collaborating with organizational leaders and community partners to identify shortcomings in the organization and in building partnerships to improve outcomes.
• Excellent communication, trauma informed approach and conflict resolution skills.
• Ability to maintain high professional standards at all times with staff and community partners.

The omission of a specific accountability will not preclude it from the position if the work is similar, related, or a logical extension of the position.

Employment with Mental Health Association of Oregon is "at-will." This means employees are free to resign at any time, with or without cause, and Mental Health Association of Oregon may terminate the employment relationship at any time, with or without cause or advance notice. As an at-will employee, it is not guaranteed, in any manner, that you will be employed by the Mental Health Association of Oregon for any set period of time.

Mental Health Association of Oregon is an Equal Opportunity Employer. Employment opportunities at Mental Health Association of Oregon are based upon one's qualifications and capabilities to perform the essential functions of a particular job. All employment opportunities are provided without regard to race, religion, sex, gender identity, pregnancy, childbirth or related medical conditions, national origin, age, Veteran status, disability, genetic information, or any other characteristic protected by law.