Mental Health and Addiction Association of Oregon (MHAAO)

Quality Improvement/Data Analyst

PAY SCALE: $68,250.00 - $86,625, exempt position

FTE: 1.0 FTE (40 hours per week).

BENEFITS: This is a benefited position as outlined in the MHAAO Employee Handbook

TITLE: Quality Improvement/Data Analyst

REPORTS TO: MHAAO BHRC Senior Program and Operations Director

DEPARTMENT: MHAAO Peer Delivered Services-Day Centers and Outreach

Job Summary: This full-time Quality Improvement/Data Analyst is responsible for the implementation and analysis of data, reporting, and quality improvement operations throughout the MHAAO Peer Delivered Services department with a focus on the Behavioral Health Resource Center (BHRC) Day Center program, MHAAO Outreach programs and additional day center and outreach programs as assigned. Key responsibilities include the gathering, analyzing, and reporting of data used to maintain programs, acting as a database administrator and the management of database operations throughout relevant platforms. In collaboration with MHAAO leadership, utilize program observations and analytics to develop, drive and implement program improvements across the Peer Delivered Services-Day Centers & Outreach department.

Duties and Responsibilities:

• Develop systems for managing and tracking data quality, service delivery standards, and reporting.
• Collaborate with leadership in developing and utilizing program evaluation frameworks that assess strengths and identify areas for improvement.
• Apply and integrate up-to-date quality management, data analytics, program evaluation, and other knowledge management and informatics tools to the work of the Peer Delivered Services-Day Centers & Outreach department.
• Develop, maintain, and analyze data assuring data integrity and accuracy. Analyze information and synthesize reports across Peer Delivered Services Department, including reports that are required by grant partners, internal service delivery reports, and ad hoc reports.
• Present data in an effective and understandable way and assist others in understanding how data can be used to lead improvement.
• Conduct basic to advanced analysis of key metrics and program data to identify trends, make predictions, and calculate targets related to service delivery. Provide strategic recommendations to leadership based on data and analysis.
• Act as Enterprise Administrator within relevant MHAAO peer services platforms (e.g. Recovery Link), maintain database, create and maintain forms that are customized to best fit MHAAO’s values, service delivery standards, and reporting obligations. Liaise with various platform providers for supports and database management tasks.
• Provide information and data support for quality improvement initiatives focused on day center and outreach programs. Collaborate with directors and managers to improve the implementation of quality improvement processes.
• Maintain up to date knowledge and high proficiency of multiple databases and platforms used throughout MHAAO including, but not limited to, RecoveryLink, JotForm and HMIS.
• Train managers, and coordinators/navigators on best practices within MHAAO databases and provide ongoing technical support as needed.
• Provide training and support for staff utilizing Recovery Link or similar documentation, demographics and data platforms, including onboarding managers and directors into platforms, providing ongoing technical support for staff, and creating training materials.
• Collaborate with BHRC Sr. Director and contractors/funders regarding reporting, database utilization/capacity, and data quality
• Develop physical and electronic forms related to documentation, consent to services, due diligence, and other forms/releases/waivers related to peer support services
• Oversee the collection and maintenance of data and records related to day centers and outreach department, including the storage of historic data in compliance with Oregon Administrative Rules
• Maintain an understanding of service delivery methods and measures across day center and outreach department and collaborate with BHRC Sr. Director on policies, procedures, and standards related to data and record operations
• Conduct regular audits of data quality and service delivery statistics by program and staff at least quarterly and as deemed needed by BHRC Sr. Director.
• Prepare and support data, compliance, and reporting aspects of external audits.
• May provide guidance or expertise to coordinators and navigators related to data and quality improvement operations.
• Facilitate monthly coordinators work group to support coordination across departments, discuss best practices within systems, address barriers/challenges and find opportunities to streamline processes when possible.
• Assists with other quality improvement and data projects as assigned

Skills and Knowledge Required:

• 3-5 years of combined experience in the field of mental health and/or addictions recovery, program coordination, quality improvement/assurance, program evaluation, data analysis, and technical support experience, required.
• Bachelor’s degree or higher in related field, or equivalent experience, preferred.
• High proficiency in utilizing operating systems and software related to the gathering, tracking, and analysis of services delivery and program administration data including Electronic Health Record technologies, Excel, Microsoft Operating Systems, Android OS, and Apple iOS
• Demonstrated knowledge of HIPAA and 42 CFR Part 2
• Demonstrated success at working effectively in a diverse, collaborative team environment, with skills in promoting inclusion and cultural responsiveness.
• Experience in collaborating with organizational leaders and community partners to identify shortcomings in the organization and in building partnerships to improve outcomes.
• Excellent communication, trauma informed approach and conflict resolution skills.
• Ability to maintain high professional standards at all times with staff and community partners.

Personal Qualities:

The ideal candidate for this position is passionate about and committed to the MHAAO mission. Interact at all times in a respectful, friendly way with all MHAAO stakeholders, including guests, residents, donors, volunteers, partners and other staff members. Must be a good communicator and sensitive to various communication and learning styles. Is comfortable with the shared duties and daily prioritization shifts inherent to a small non-profit environment.

Ideally have lived experience of mental health and addiction recovery. Possesses an absolute belief in every person’s ability to learn, grow and recover. Possesses insight pertaining to personal biases and worldview and how they may interfere with effectively working with individuals representing a variety of cultural, ethnic, language and life experiences.

MHAAO strives to honor cultural and spiritual diversity in the communities we serve as well as honoring Voice and Choice through trauma-informed practices. Being committed to Social Justice means being committed to constantly assessing our organizational values and the extent to which we are modeling or falling short of them. It also means listening to feedback from our stakeholders and others who have interacted with our organization and taking the time to understand and reflect on those interactions. This commitment is extended from the organization as a whole as well as each employee of MHAAO.

Background Check: A criminal background check will be conducted by MHAAO in accordance with the MHAAO background check policy. A criminal record does not necessarily exclude an individual from employment with MHAAO.

Amount of Travel: Regular travel via car. Valid Oregon Driver’s License and proof of vehicle insurance is required.

The omission of a specific accountability will not preclude it from the position if the work is similar, related, or a logical extension of the position.

Employment with Mental Health Association of Oregon is "at-will." This means employees are free to resign at any time, with or without cause, and Mental Health Association of Oregon may terminate the employment relationship at any time, with or without cause or advance notice. As an at-will employee, it is not guaranteed, in any manner, that you will be employed with Mental Health Association of Oregon for any set period of time. Mental Health Association of Oregon is an Equal Opportunity Employer. Employment opportunities at Mental Health Association of Oregon are based upon one's qualifications and capabilities to perform the essential functions of a particular job. All employment opportunities are provided without regard to race, religion, sex, gender identity, pregnancy, childbirth or related medical conditions, national origin, age, Veteran status, disability, genetic information, or any other characteristic protected by law.