Customer Service Representative

Job Summary:

The Customer Service Representative is responsible for servicing and maintaining client relationships through accurate pricing and inventory verification inquiries, fulfillment of sample requests, assisting in selection recommendations for showroom clientele, sales order placement, purchase order placement, and open order review with precise accountability to the tasks listed above.

An average day consists of helping showroom clients in making selections, placing orders received via phone or email, placing sample orders for upcoming selections, showroom merchandising, along with assisting all customer inquiries.

Duties/Responsibilities:

• Promote a high level of customer service to all clients.
• Develop in-depth knowledge of product and installation methods by attending vendor presentations, workshops, and on the job training.
• Assist in educating clients on products, services, and application solutions.
• Understand business model and client pricing structure.
• Communicate effectively and transparently with showroom clients regarding product, order status, and timelines.
• Answer client questions and resolve client issues as they arise.
• Actively manage client expectations regarding products and services.
• Follow standard operating procedures for creating delivery tickets and purchase orders.
• Resolve any purchase order or inventory issues with the regional manager and warehouse team in a timely manner.
• Coordinate all paperwork and documentation related to role to meet regional manager needs in a timely organized manner.
• Provide on-going support in requests from the territory sales representative.
• Make contributions to accomplish necessary results in sales growth and customer service relations.
• Perform other related duties as assigned and required.

Required Skills/Abilities:

• High level of integrity and dependability with a strong sense of urgency.
• Ability to work in both a team environment and individually.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks.
• Ability to function well in a high-paced environment.
• Proficient with Microsoft Office Suite or related software.
• Demonstrates a commitment to the company culture.

Desired Qualifications:

High School Diploma or GED

Experience and/or knowledge relative to wholesale of building materials.

Offered Benefits:

Medical Coverage

Dental Coverage

Vision Coverage

401 K Options

401 K Match

Company Paid Life Insurance

Optional Supplemental Life & AD D Insurance

Paid Personal Leave

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• In-person
• Office

Ability to Relocate:

• Pocatello, ID 83201: Relocate before starting work (Required)

Work Location: In person