We are seeking a friendly and customer-oriented Host/Hostess to join our team at The Manchester Hotel. The ideal candidate will have a passion for providing exceptional guest services and creating a welcoming atmosphere for all patrons.

Responsibilities

• Greet guests warmly and provide friendly and professional service, creating a positive first impression.
• Manage reservations and seating arrangements, ensuring efficient and organized seating of guests.
• Maintain an organized and clean host/hostess station, including managing reservation books, menus, and other guest-related materials.
• Provide accurate wait times and manage guest expectations during peak hours, offering appropriate seating options and solutions.
• Collaborate with other restaurant staff, including servers, bartenders, and management, to ensure smooth operations and guest satisfaction.
• Keep track of available tables and communicate with servers and bussers to coordinate seating arrangements and table turnovers.
• Handle guest inquiries, complaints, and special requests in a professional and courteous manner, escalating issues to the appropriate personnel when necessary.
• Provide information to guests about restaurant promotions, menu items, and other relevant information.
• Monitor the cleanliness and tidiness of the dining area, including assisting with clearing and resetting tables as needed.
• Assist with other tasks as assigned by management, such as taking to-go orders, managing coat check, or assisting with special events.
• Follow all food safety, sanitation, and health code guidelines to ensure a clean and safe dining environment.
• Maintain knowledge of restaurant policies, procedures, and safety protocols, and always ensure compliance.
• Provide feedback and suggestions to management for improving guest service and operations.

Requirements

• Previous work experience as a Host/Hostess or Waiter/Waitress.
• Understanding of restaurant etiquette.
• Familiarity with health and safety regulations.
• Experience in managing reservations.
• Demonstrable customer-service skills.
• Excellent communication skills (via phone and in-person).
• Strong organizational skills with the ability to monitor the entire dining and bar area.
• Availability to work in shifts as needed.
• Good physical condition to walk and stand during an entire shift.
• High school diploma: hospitality certification is a plus.

Joining our team offers the opportunity to work in a dynamic restaurant & hotel environment where you can showcase your customer service skills and contribute to an exceptional dining experience for our guests.

Job Types: Full-time, Part-time

Pay: $17.00 - $20.00 per hour

Ability to Commute:

• Lexington, KY 40508 (Required)

Work Location: In person