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1 Director of Quality Assurance Job in Ajman, NJ

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The Luxury Collection
Ajman, NJ | Other
9 Months Ago
Director of Quality Assurance
Other | Retail 9 Months Ago
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The Luxury Collection is Hiring a Director of Quality Assurance Near Ajman, NJ

Job Number 22127019
Job Category Rooms & Guest Services Operations
Location Ajman Saray a Luxury Collection Resort Ajman, Sheikh Humaid Bin Rashid Al Nuaimi Street, Ajman, United Arab Emirates, United Arab Emirates VIEW ON MAPSchedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

JOB SUMMARY

Communicates the concept of Total Quality Management, through advising, coaching, training, and facilitating. Works with direct reports, General Managers, and other staff to develop and implement quality assurance strategies. Verifies that quality processes meet company’s mission and brand standards, target customer needs, promote employee satisfaction, and focus on continuous improvement at the property level.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years’ experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

OR

• 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years’ experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

CORE WORK ACTIVITIES

Managing Quality Assurance Goals

• Coaches managers on adopting the Total Quality Management leadership style.

• Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.

• Directs property quality efforts to address critical customer requirements.

• Facilitates process improvement teams, assuring use of the systematic processes, and improvement is achievable and measurable.

Leading Quality Assurance Team

• Trains team members and managers on problem solving, process improvement and strategic planning techniques

• Develops systems to enable employees to understand guest satisfaction results.

• Communicates a clear and consistent message regarding departmental goals to produce desired results.

• Coaches managers on adopting the Total Quality Management leadership style.

• Educates new employees on the foundations of the quality processes, how to use quality tools and their role in continuous improvement.

• Familiarizes employees with the daily quality production reports and how to spot trends in their work areas and initiate root cause analysis.

Managing Quality Tools

• Verifies that management practices at all levels are aligned with quality tools.

• Uses data collection methods to compile, display, track, and analyze defect trends.

• Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.

• Analyzes issues and identifies trends.

Managing the Guest Experience

• Reviews guest feedback with leadership team and confirms appropriate corrective action is taken.

• Responds to and handles guest problems and complaints.

• Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.

• Creates an atmosphere in all properties that meets or exceeds guest expectations. Responds to and handles guest problems and complaints.

• Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.

• Creates an atmosphere in all properties that meets or exceeds guest expectations.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
The Luxury Collection is a glittering ensemble of locally authentic hotels and resorts from around the world. Our hotel teams curate the world’s most enriching and desirable destination experiences. Our mission is to guide our guests, these seasoned travelers on transformative journeys that touch their spirits, enrich their lives and create lasting memories. If you are someone with an appreciation for evocative storytelling and a desire to provide genuine, personalized, and anticipatory service, then we invite you to join us on our journey and explore a career with The Luxury Collection.

Job Summary

JOB TYPE

Other

INDUSTRY

Retail

POST DATE

07/27/2022

EXPIRATION DATE

08/10/2022

WEBSITE

losgatosluxcars.com

HEADQUARTERS

LOS GATOS, CA

SIZE

25 - 50

FOUNDED

2009

CEO

BRUCE H QVALE

REVENUE

$10M - $50M

INDUSTRY

Retail

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The following is the career advancement route for Director of Quality Assurance positions, which can be used as a reference in future career path planning. As a Director of Quality Assurance, it can be promoted into senior positions as a Top Quality Assurance Executive that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Director of Quality Assurance. You can explore the career advancement for a Director of Quality Assurance below and select your interested title to get hiring information.

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