POSTION SUMMARY:

To plan, organize, develop, and direct the overall operation of the Dining Services Department in accordance with current federal, state, and local standards, guidelines, and regulations governing our facility and as may be directed by the Director to assure that quality services are provide on a daily basis and that the Dining Services Department is maintained in a clean, safe, and sanitary manner. Must be able to communicate with all residents, staff and visitors.

EDUCATION REQUIREMENTS:

High School Diploma or equivalent. Must successfully complete all testing when/as required by State law.

EXPERIENCE REQUIREMENTS:

Prefer two [2] years experience in a supervisory capacity in a nursing care facility or other related medical facility.

JOB KNOWLEDGE:

Ability to work with the Director to provide quality Dining services and to maintain the Dining Services Department in a clean, safe, and sanitary manner.

DUTIES OF POSITION:

Customer Service

• Present a professional image: Exhibits a manner that is cordial and respectful. Conservative, appropriate dress, and good personal hygiene.
• Communicate effectively: Timely, attentive, respectful, and clear communication whether verbal, written or body language. Displays control and calmness in all situations.
• Maintain privacy and confidentiality: Respecting others’ rights, shares only what others need to know and in only appropriate places, not in public areas or near others without a need to know.
• Anticipate needs, demonstrate initiative, and strive to exceed expectations: Empathize with those who are in need. Seek ways to be helpful to residents, visitors, and the Premier community. Provide superior service by focusing on our customers.
• Be an ambassador for your organization: Be positive and caring as a representative of the Company.
• Be a team player: Support your fellow employees; share your time and talents; be respectful and helpful. Welcome the new member of the department/ unit.
• Know the organization: Seek information; share it with others; always be a resource. Know who is responsible for each area of the Company with whom interaction is needed.
• Assume responsibility for cleanliness: Observe all rules regarding eating. Leave all areas clean and neat. Promote safety.
• Take ownership of complaints: Listen with genuine sincerity, apologize, resolve or report complaint to someone who can resolve the complaint.
• Celebrate Success: Acknowledge your own as well as others’ successes. Be proud!! Participate in departmental or organizational activities.

Mission and Values

• Shows compassion for others and commitment to helping those who needs assistance.
• Follows compliance program, is sensitive to ethical and compliance issues and appropriately addresses such issues.

Quality of Work

• Uses integrity, good judgment and problem solving skills in making decisions.
• Produces high quality documentation as evidence by the following:
  • Work with administration and the Activity Department to plan menus and provide special foods for parties and/or other scheduled programs.
  • Assume responsibility for compliance with sanitation requirements.
  • Supervise the operation of Dining Services.
  • Consistently work cooperatively with residents, residents’ representatives, facility staff, physicians, consultants and ancillary service providers.
  • Ensure proper maintenance of equipment.
  • Ensure compliance with operating budget.
  • Schedule and maintain dining services staff.
  • Coordinate with the Resident Care Director to ensure nutritional goals or each resident are met.
  • Document the dining services component of residents’ care plans.
  • Assume responsibility for compliance with sanitation requirements.
  • Plan food substitutions for residents who refuse or are unable to eat food served.
  • Plan and conduct in-service training program.
  • Ensures compliance with state regulations regarding Health and Disease Controls, Cleanliness, Planning of menus and Serving of Food, Cleanliness of Equipment and Utensils, and Hand washing.
  • Perform all other duties as assigned by Management.
• Takes steps necessary to produce excellent work in any task or job that is assigned.