PERFORMANCE STANDARDS

• CUSTOMER SERVICE : Meet service quality standards that affect guest satisfaction; respond to guest questions or problems in a timely, professional manner.
• WORK HABITS : Meet the hotel standards for work procedures, dress, grooming, attendance, and punctuality; report to work and return from breaks on time;

give advance notice when absence is anticipated; require typical amount of supervision; accept work assignments without complaints.

PERSONAL DEVELOPMENT : Accept opportunities to learn new skills, improve performance or cross-train for other hotel positions;

solve routine problems that occur on the job; ask questions when not sure how to complete something; learn new skills as quickly as most others in the same job.

SAFETY AND SECURITY : Follow the hotel’s recommended safety, security and emergency procedures; follows hotel procedures for key control, lifting heavy objects and / or using chemicals;

reports potential security risks and hazardous conditions to management.

FOOD / BEVERAGE PRESENTATION : Prepare and arrange food or drinks that are attractive and appetizing to the guests; receive few complaints about the food served;

inspect food being served; meet service standards.

• FOOD / BEVERAGE PREPARATION : Use only quality foods and ingredients; thoroughly wash food and prepare according to standards;
• accurately estimate cooking times; test foods to ensure quality; assembles attractive food items; amount of waste and spoilage is acceptable;

prepare food according to guest specifications.

SANITATION : Follow recommended procedures for handling and storing food supplies in order to control food-borne illnesses and food spoilage;

maintain sanitary personal hygiene, maintain local health department standards and receive a passing score on inspections.

CLEANING / MAINTENANCE : Meet the hotel standards for cleanliness of food service areas; clean all assigned areas of the restaurant, lounge or kitchen on schedule;

pass most inspections.

ESSENTIAL FUNCTIONS

• Constantly. Assist with all banquet dish ups, carving and pre-dish preparation.
• Constantly. Keep work areas clean and organized.
• Constantly. Prepare foods needed in restaurants, banquets and employee cafeteria.
• Constantly. Set up, restock and maintain food preparation areas.
• Frequently. Complete other duties as assigned by supervisor to include cross training.
• Frequently. Display knowledge and follow all procedures in sanitation and sanitary food handling.
• Frequently. Prepare food in accordance with working menus, recipe cards and photos.
• Occasionally. Attend all mandatory meetings.

OTHER JOB DUTIES

• Frequently. Complete other duties as assigned by supervisor to include cross training as Cashier
• Occasionally. Assist in ordering and taking inventory of products.
• Occasionally. Keep stock in coolers & freezer up to par.

This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee.

Duties, responsibilities and activities may change at any time with our without notice

We believe all persons have the right to be treated with dignity and respect. It is our policy to provide equal employment opportunity (EEO) to all persons regardless of age, national origin, gender, race, color, religion, pregnancy, gender identity, sexual orientation, protected veteran status, disability, or any other characteristic protected by federal, state or local law.

All applicants will receive consideration for employment based on merit, qualifications and business needs. We participate in the E-Verify program.

Last updated : 2024-05-18