17 Assistant Service Manager Jobs in Irondale, AL
The Lilly Company is Hiring an Assistant Service Manager Near Irondale, AL
The Lilly Company is a full service material handling and construction equipment dealer that has been in business since 1919. Founded by Thomas F. Lilly, this privately held company is still family owned and operated from its headquarters in Memphis TN. The Lilly Company has branches in Tennessee, Mississippi, Alabama, and Arkansas and offer just about every type of material handling products and construction equipment needs you can imagine including Dock/ Door maintenance, installation, and repairs.
This position is located in our Irondale, AL location. This position is responsible for assisting the Service Operations Manager in the oversight of all shop related customer jobs and facility maintenance to ensure a safe, functional and profitable work environment.
POSITION RESPONSIBILITIES:
1. Responsible for new equipment setup to ensure customer satisfaction.
2. Responsible for ensuring shop repair jobs are completed in a reasonable time with complete customer satisfaction based on quotes and scheduled maintenance.
3. Ensure environmental, health and safety compliance within the service team by overseeing shop and building upkeep. Work with the management team to ensure all service tech personnel follow and maintain safe work habits in the shop, as well as at the customer site.
4. Support parts team to assist with parts ordering, shipping and receiving as well as inventory management.
5. Assist customers and service team by answering phone calls and capturing critical customer data in Equipsoft systems.
6. Work with Service Coordinators to maintain and track all full service and planned maintenance agreements to ensure 90% completion rate is met each month.
7. Work with service team to ensure preparation of service quotes and proposals is completed quickly and efficiently and driving towards 70% close rate while maximizing revenue opportunities.
8. Assist Operations Manager with warranty process from filing claims through parts return and following up on all claims and repairs.
9. Close monthly WIP’s to ensure the correct data is gathered from billing.
SKILLS/QUALIFICATIONS:
Two to five years management experience required, with technical experience preferred.
Management of hourly workforce, knowledge of Material Handling Equipment.
Degree in business or technical school preferred
Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
The Lilly Company is an Equal Opportunity Employer
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Day range:
- Monday to Friday
Shift:
- Day shift
People with a criminal record are encouraged to apply
Work Location: In person
Job Summary
Full Time
$61k-80k (estimate)
01/11/2024
07/25/2024
The job skills required for Assistant Service Manager include Customer Satisfaction, Life Insurance, Team Management, etc. Having related job skills and expertise will give you an advantage when applying to be an Assistant Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Assistant Service Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Assistant Service Manager positions, which can be used as a reference in future career path planning. As an Assistant Service Manager, it can be promoted into senior positions as a Customer Service Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Assistant Service Manager. You can explore the career advancement for an Assistant Service Manager below and select your interested title to get hiring information.
If you are interested in becoming an Assistant Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Assistant Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Assistant Service Manager job description and responsibilities
Manage and maintain computerized service requests to track service operations and close completed orders.
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Manage facility to achieve target revenue generation by maintaining service department efficiently.
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Monitor all service inquiries and procedures to ensure completion of all clients’ requirements.
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Responsible and accountable for service delivery, asset deployments, and respond to requests from customers by phone, e-mail, or chat.
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They are also responsible for tracking service operations, coaching and training staff members, and administering payroll.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Assistant Service Manager jobs
The necessary certifications that Assistant Service Managers must have to succeed are Automotive Sales Professional and Associate Service Executive (ASE).
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The type of business an assistant service manager works for will determine their exact tasks and responsibilities.
02/01/2022: Las Cruces, NM
To write an effective assistant service manager job description, begin by listing detailed duties, responsibilities and expectations.
01/11/2022: Utica, NY
Resolve queries or complaints professionally, maintaining a polite manner at all times.
03/10/2022: Chattanooga, TN
Maintain a high number of service advocates due to ability to satisfy each desired need, building relationships and trust.
03/01/2022: Florence, AL
Step 3: View the best colleges and universities for Assistant Service Manager.
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