• Core duties and responsibilities include the following. Other duties may be assigned.
• Receives payments and posts amounts paid to customer accounts.
• Records information about the financial status of customers and status of collection efforts.
• Initiates credit checks on customers, establishes credit limits.
• Generates weekly A/R and Sales Reports and submits to supervisor.
• Confers with customers by telephone or email and determines reasons for overdue payments and to review the terms of sales, service, or credit contracts.
• Advises customers of necessary actions and strategies for debt repayment.
• Persuades customers to pay amounts due on credit accounts, damage claims, or no payable checks, or to return merchandise.
• Sorts and files correspondence, and performs miscellaneous clerical duties such as answering correspondence and writing reports.
• Performs various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.
• Arranges for debt repayment and establishes repayment schedules, based on customers' financial situations.
• Process and reconcile employee credit card expense reports.
• Participates with the process of the weekly check run. Matches, sorts, records and mails checks out once verified to the invoice.
• Generates monthly sales tax preparation duties.

Requirements:

• Associate’s degree or equivalent from two-year College or related experience and/or training; or equivalent combination of education and experience.
• General knowledge of GAP.
• Proficiency with MS Office programs
• Experience with Accounting software, Contact Management systems, and database systems.
• Professional, outgoing, and customer service oriented.
• Remain calm and professional in stressful situations.
• Friendly, courteous, service-oriented, and flexible and enjoy working with a variety of staff.
• Detail-oriented and work effectively under pressure while meeting all applicable deadlines.
• Must be able to work independently and productively with minimum supervision; able to manage multiple tasks effectively.
• Recognize problems, identify possible causes and resolve routine problems.
• Establish and maintain effective working relationships with internal and external organizations, groups, team members and individuals.
• Excellent judgment and discretion; ability to handle multiple priorities simultaneously, meet deadlines, and handle work-related stress is required.
• Team player with a "can do" attitude that can work in a fast-paced environment.
• Ability to establish and maintain a professional atmosphere for employees, clients and customers.