Guest Service:

Greet members and guests warmly, addressing any inquiries or concerns promptly and courteously.

Ensure high levels of customer service satisfaction by anticipating and fulfilling guest needs.

Handle guest feedback and resolve any issues in a timely and productive manner.

Staff Management:

Assist in recruiting, training, and supervising Lounge staff, ensuring all colleagues adhere to Company policies, as well as Langham Brand and Forbes service standards.

Schedule staff shifts effectively to maintain optimal coverage during peak hours.

Provide ongoing coaching and feedback to staff to improve performance and customer service skills.

Operations Management:

Oversee daily operations of the Club Lounge, including opening and closing procedures and inventory management.

Monitor and maintain cleanliness and organization of the Lounge area, ensuring a pleasant environment for guests.

Collaborate with the Kitchen and Bar staff to ensure efficient food and beverage service, maintaining quality and presentation standards.

Administrative Tasks:

Assist in managing Lounge budgets and expenses, including monitoring cost and revenue streams.

Maintain accurate records of inventory levels, placing orders as needed to replenish supplies.

Safety and Compliance:

Always ensure compliance with health and safety regulations and company policies.

Train staff in emergency procedures and protocols to ensure the safety of guests and employees.

Conduct regular inspections of the Lounge area to identify and address any safety hazards or maintenance issues.