PRIMARY OBJECTIVE OF POSITION. To manage and coordinate all facets of the Housekeeping and Laundry Department within the hotel. To ensure high levels of guest service and satisfaction with cleanliness and comfort of guest facilities. Includes guest rooms, laundry, public areas, meeting space, food & beverage outlets, Club Lounge, department storage areas and other work areas. Responsible for selection, training and development of all colleagues w...
Job Summary. The Director of Front Office at the Langham Boston is responsible for overseeing all front office operations, ensuring the highest levels of guest satisfaction and service excellence. This leadership role involves managing guest relations, concierge services, front desk operations, and bell services. The Director of Front Office will be instrumental in crafting memorable guest experiences, implementing Langham service standards, and ...
PRIMARY OBJECTIVE OF POSITION. Displays a professional demeanor to all arriving, departing and in-house guests/clients. Registers guests in/out of the hotel while promoting hotel amenities, services and upsells. Provide maximum levels of guest service while resolving guest concerns. Meets Langham Chicago Forbes service standards. RESPONSIBILITIES AND JOB DUTIES. Provide safety deposit boxes for guests by escorting them to the vault pulling the bo...
Key Responsibilities. Ensure the highest level of sincere service delivery leading to memorable guest stay by following all Forbes, Leading Quality and Langham Brand standards and Front desk/Langham Touch procedures in person and on the phone, and keep the Rooms Division colleagues and leaders informed. Follow all The Langham, Boston and departmental procedures and ensure to complete all tasks with appropriate follow through (i.e. Email Pass on, ...
PRIMARY OBJECTIVE OF POSITION. The Club Level Manager will ensure the highest level of service for all hotel Club guests. The Club Level Manager will work closely with the Managers of the Front Office in order to create seamless arrivals, stays, departures and Club Lounge food and beverage services. RESPONSIBILITIES AND JOB DUTIES. Supervises the day-to-day operation of the Club Lounge service on the Club floors. Ensures that Langham's Brilliant ...
