Key Responsibilities :

• Answer phone calls in a timely manner with focus on converting into a reservation, while following company service standards.
• Input group rooming lists and facilitate all rooming list changes and billing
• Processes all pick up and pace reporting and attend weekly group meetings
• Processes all post group reporting including attrition and commissions to accounting
• Maintain group blocks, rooming lists and reservations in system.
• Ensure accuracy of room reservations and requests, general inquiries, maintaining group blocks and VIP reservations.
• Attend pre-planning and / or pre-conference meetings with clients, as required
• Creates Group Booking Links for all call-in groups
• Manages group room inventory with aim of maximizing sell-through and revenue
• Respond to both internal and external reservation inquiries within 24 hours.
• Work with department to complete daily checklist and ensure tasks are completed efficiently and accurately, and assist team as needed.
• Know, understand and communicate applicable deposit, guarantee and cancellation policies as requested.
• Support Reservations Manager in day to day operation of department, monitor inventory and alert Manager of any urgent demand trends.
• Collaborate with various departments to ensure flawless execution and participate in solving problems with other departments.

Qualifications :

• Two-year degree minimum & Hotel experience preferred
• One year reservations experience preferred
• Knowledge of Excel required; knowledge of Hotel PMS and Delphi preferred
• Good interpersonal and presentation skills for working with third-party partners and the internal marketing with an executive team.
• Due to the cyclical nature of sales, the work schedule may vary to reflect the business needs of the hotel / clients.
• Legally authorized to work in the United States

Last updated : 2024-04-24