· Helps Manage housekeeping and laundry staff: training and development.

· Establishes and maintains cost control systems for staffing linen inventories and cleaning supplies.

· Enforces policies and procedures.

· Ensures quality services are rendered in meeting guest needs and that guest relations are enhanced.

· Schedules staff according to labor standards and forecasted occupancy.

· Maintains room quality based on hotel objectives.

· Monitors and maintains level of cleanliness in rooms, storage areas, laundry, restrooms and public areas.

· Compiles and reports accurate status of guest rooms to front office.

· Enforces standard procedures for the acceptance, security, and return on guest lost and found items.

· Maintains standard procedures for security of on-loan equipment.

· Maintains productivity and labor cost goals.

· Conducts inventories of linen, supplies and equipment as required.

· Helps order and receives supplies so as to maintain adequate inventory levels.

· Ensures staff interacts with guests in a warm and friendly manner.

· Performs other related duties as required.

· Knows and complies with all company policies and procedures pertaining to this position and its duties.

· Rewards employees who use their empowerment to meet or exceed guest expectations.

· Managing Lost and Found items left at the hotel.

· Flexibility to work various schedules as business demands including nights, weekends and holidays.

· Performs as other related duties as required.